Operations Manager

POSITION: Operations Manager

DEPARTMENT: Operations

REPORTS TO: General Manager

FLSA STATUS: Full-time, Salaried, Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

THE ROLE

The Operations Manager is responsible for supporting the day-to-day execution of all facility and event operations for Legends Global at Buddy Holly Hall in Lubbock, Texas. This role ensures operational readiness, efficient event execution, and high-quality guest and client experience.

Working closely with the General Manager, the Operations Manager helps coordinate cross-functional teams, manage event logistics, and oversee facility operations to support a wide range of events, including conventions, concerts, and educational performances.

Essential Duties and Responsibilities

• Assists the General Manager in overseeing all aspects of venue operations, including Engineering, Building & Grounds, Technical Services, Event Services, Public Safety, Security, Custodial, IT, and Parking.
• Coordinates operational activities with internal departments, clients, promoters, and third-party vendors to ensure seamless event execution.
• Ensures facility readiness for all events.
• Implements and enforces facility policies, procedures, and operational standards.
• Anticipates operational challenges and proactively develops solutions to ensure minimal disruption to events.
• Oversees day-to-day facility operations, including maintenance of the physical plant and systems.
• Oversees security, custodial, and maintenance for events along with the Operations Supervisor.
• Maintains safety compliance, including oversight of MSDS logs and adherence to OSHA and life safety standards.
• Supports communication across departments to ensure all teams are aligned to event requirements and operational plans.
• Manages inventory of keys, maintenance equipment, and IT equipment.
• Oversees Operations Supervisor
• Manages the department budget and collaborates with the Director of Finance on spreadsheets and purchase approvals for the department’s spending.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with Legends Global’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree in Facility Management, Engineering, Business Administration, or related field preferred.

4-6+ years of experience in venue, facility, or event operations within arenas, convention centers, amphitheaters, or similar environments.

1-3+ years of supervisory experience preferred.

Experience supporting large-scale events, including conventions, concerts, and multi-day programs.

Equivalent combination of education and experience will be considered.

Skills and Abilities

Strong organizational and project management skills, with the ability to manage multiple priorities simultaneously.

Able to lift up to 50 lbs, climb staircases, and climb ladders.

Excellent communication and interpersonal skills, with the ability to work cross-functionally with internal teams and external partners.

Proven ability to supervise staff and support team performance.

Strong customer service and problem-solving mindset.

Working knowledge of Microsoft Office and familiarity with facility management or maintenance systems (CMMS) preferred.

Ability to work flexible hours, including nights, weekends, and holidays based on event schedules.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site at Buddy Holly Hall, Lubbock, TX

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.