{"id":405119,"url":"https://alion.io/job/legends-global-security-guest-services-coordinator","title":"Security & Guest Services Coordinator","company":{"id":45447,"name":"Legends Global","domain":"legendsglobal.com","url":"https://alion.io/company/legends-global","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":804,"ghost_share":0,"stale_share":0.975,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tucson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":60000,"period":"year","method":"role_country_seniority_unknown","sample_n":4752},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-22T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-03T23:06:58Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":42},"description":"THE ROLE\nThe Security and Guest Services Coordinator is responsible for overseeing daily aspects of venue security, guest services and experience, emergency preparedness, and facility access and crowd control for the Tucson Convention Center, including the Tucson Arena, Linda Ronstadt Music Hall, and Leo Rich Theater. The ideal candidate will bring strong guest experience leadership qualities coupled with emergency response preparedness, and event security experience.\nEssential Duties & Responsibilities\nInclude but are not limited to:\nProvide excellent customer service by welcoming guests to the venue, being knowledgeable of venue layout, programs and policies.\nAnswer questions, direct and/or escort guests to important areas of the venue and provide additional assistance whenever necessary.\nHandle any disturbances or problems that arise during an event or at the facility. \nTour facility, examining doors, windows, and gates to ensure they are secure.\nAssist with crowd control inside and outside of premises when necessary.\nAssist in implementing security programs, procedures, and access control systems to ensure the safety of staff, guests, performers, vendors, and property.\nRecognize potential guest and safety issues, report incidents and concerns to manager or director\nDirect, train, mentor, schedule, and evaluate all full time and part time security and guest services staff.\nMonitor facilities to ensure compliance with venue policies, including prohibited items, smoking regulations, ticket requirements, and re-entry procedures.\nAssist in implementing and maintaining security and life-safety policies, procedures, and emergency response plans.\nRespond calmly and professionally during emergencies by directing guests to designated safe locations and assisting emergency personnel as needed.\nConduct regular event briefings.\nCreate briefing, deployment, and sign in sheets for each event\nLead staff during emergency response situations and provide clear direction during high-pressure environments.\nLiaise with third party vendors in coordinating and scheduling temporary staff or security personnel. Conduct pre-event briefings and supervise temporary staff throughout their scheduled shift.\nSupports Security and Guest Services coverage for events, including nights, weekends, holidays, and on-call responsibilities as needed.\nAssign and prioritize daily work activities; monitor workflow and staff performance.\nDemonstrated ability to effectively de-escalate conflicts and manage challenging situations in a calm, professional manner.\nImplement facility rules, regulation policies, and procedures.\nWork collaboratively with Operations, Security, Event Staff, Box Office personnel, and management.\nAct in a professional manner with clients, employees, exhibitors, patrons, and others encountered in the course of employment.\nAll other duties and responsibilities as assigned.\nSUPERVISORY RESPONSIBILITIES\nCarries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, training, coaching, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, and fostering a positive and collaborative work environment\nQualifications\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nEducation and/or Experience\nHigh School diploma or G.E.D. preferred\nA minimum of 1-year-related experience and/or training; or equivalent combination of education and experience\nPrior supervisory experience, including the ability to direct, train, motivate and evaluate staff.\nMust be able to provide clear and effective directions to staff in emergency response situations.\nOperate a personal computer using Windows, Word, Excel, Power Point and other standard office equipment.\nMust be willing and able to work nights, weekends, and holidays.\nWorking knowledge of OSHA regulations and workplace safety program\nSkills and Abilities\nOperate a portable radio and standard office equipment including copier and fax machine\nOrganize and prioritize work to meet deadlines\nMaintain an effective working relationship with clients, employees, guests, and others\nBe licensed and insured to operate a motor vehicle in the United States\nStrong conflict resolution and de-escalation skills required\nPhysical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.\nWhile performing the duties of this job, the employee is required to walk extensively, occasionally required to kneel, climb to high walkways or balance. This position requires work inside and outside of the building and some exposure to adverse conditions.\nCompensation\nCompetitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.\nWORKING CONDITIONS\nLocation: On-site in Tucson, Arizona.\nNote\nThe essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.\nLegends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. 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