Medical Virtual Assistant - Patient Access & Intake Operations [Remote]
Medical Virtual Assistant - Patient Access & Intake Operations [Remote]
About Legion Health
At Legion Health, we believe everyone deserves fast, affordable, and effective mental health care, and we are on a mission to deliver that at scale.
Legion Health is a full-stack AI-native psychiatry network. Our clinicians provide care directly to patients, and AI agents automate key parts of our care operations, including scheduling, risk analysis, billing, and patient coordination. Our vision is a 10X better patient experience: higher quality, less expensive, and more scalable than ever before.
Join us as we build the future of mental health, powered by both humans and AI.
Role Logistics
Job Type: Contract
Role Type: Patient Access / Patient Experience Operations
Ideal Experience Level: 2+ years of experience
Location: Fully Remote
Work Hours: 1:00 PM to 9:30 PM Central Time
The Opportunity
We are looking for a detail-oriented, healthcare-fluent Virtual Assistant with excellent communication skills to support patients during the earliest and most important parts of their care journey.
This role is ideal for someone who is exceptional in spoken and written English, organized under pressure, and comfortable working across phone calls, patient messaging, scheduling, documentation, and internal coordination. You will help ensure that patients are contacted quickly, prepared clearly, routed correctly, and supported warmly before their first visit.
Excellent communication skills are a must. You will be speaking and writing with patients every day, often when they are confused, anxious, delayed, frustrated, or missing key next steps. The right person can explain things clearly, warmly, and accurately in English while keeping patients calm and moving forward.
We strongly prefer candidates with pharmacy, medical, nursing, behavioral health, or other healthcare licensure or formal clinical training outside the United States. This is a non-clinical role, and you will not provide medical advice, diagnosis, or treatment. However, clinical fluency is a major advantage because you will help patients understand logistics, prepare for appointments, gather documentation, and route sensitive issues to the appropriate clinical team.
A major focus of this role may include supporting patients with ADHD-related intake needs. You should be comfortable learning our protocols, understanding documentation requirements, coordinating next steps, and helping patients feel prepared while staying firmly within a non-clinical scope.
Responsibilities and Deliverables
Respond to new patient leads and booked patients quickly across phone, messaging, and internal systems
Communicate with patients clearly, warmly, and professionally in both spoken and written English
Provide a warm, professional patient welcome and help patients understand what to expect before their first appointment
Explain next steps simply and accurately, especially when patients are confused, anxious, or missing required items
Support appointment scheduling, rescheduling, intake completion, paperwork follow-up, and onboarding tasks
Monitor patients who may have missing paperwork, insurance issues, pharmacy-related questions, documentation needs, or other blockers before care
Help manage patient access workflows across self-serve signups, referrals, Zocdoc leads, and other inbound sources
Support ADHD-related patient preparation, including helping patients understand required logistics, documentation, ROI steps, and appointment expectations
Track and escalate patient concerns, refill or prescription coordination needs, prior authorization issues, and clinical questions to the appropriate team
Accurately document patient interactions so that teammates and clinicians have clear context
Follow scripts and SOPs while also noticing where workflows can be improved
Help reduce delays in patient outreach by maintaining strong response times and consistent follow-through
Identify recurring patient issues and share feedback with operations, product, and clinical teams
Maintain a reliable, high-speed internet connection for smooth phone and messaging work
Always aim to deliver the best possible experience for patients and families
You Will Be Successful If You Are
Exceptional in spoken and written English communication
Clear, warm, and confident on patient phone calls
Able to explain next steps simply without sounding robotic, confusing, or dismissive
Strong at documenting patient interactions clearly so teammates know exactly what happened
Calm and professional when patients are frustrated, worried, delayed, or stuck
Kind, patient, and empathetic in sensitive healthcare conversations
Highly organized and able to manage many patient conversations without losing details
Comfortable working in a fast-paced startup environment where processes may evolve quickly
Comfortable using tools like Slack, Dialpad, Healthie, CRMs, EHRs, or similar platforms
Able to partner closely with clinical teams while staying within a non-clinical role
Curious, proactive, and willing to learn the details of our care model, provider workflows, and patient access process
Ideal Background and Skills
2+ years in healthcare operations, patient support, pharmacy support, medical administration, telehealth, call center, or similar work
Strong English communication skills are required; candidates who are not comfortable with high-volume patient calls and written patient messaging will not be a fit
Strong preference for candidates who are licensed or trained healthcare professionals outside the U.S., such as pharmacists, physicians, nurses, medical technologists, psychologists, or other healthcare professionals
Pharmacy experience is especially valuable, including familiarity with prescriptions, refills, prior authorizations, controlled substance workflows, or medication-related patient questions
Familiarity with behavioral health, psychiatry, ADHD care, telehealth, insurance, scheduling, referrals, or clinical documentation is highly preferred
Experience supporting U.S.-based patients or U.S. healthcare workflows is a plus
The most important qualifications are patient empathy, excellent communication, healthcare fluency, operational execution, and clear documentation
Important Note on Scope
This is a non-clinical operations role. You will not provide medical advice, diagnose patients, make treatment decisions, or practice under any medical or pharmacy license. Your role is to support patient logistics, documentation, coordination, and escalation so that patients receive timely and high-quality care from the appropriate clinical team.
Compensation and Benefits
Hourly Compensation: $5-$15 per hour, depending on experience
Work Hours: 1:00 PM to 9:30 PM Central Time
Work Setup: Fully Remote
Impact: Work on something that truly matters to patients and families while helping build a faster, more scalable mental health care system