{"id":1069340,"url":"https://alion.io/job/legl-customer-success-manager","title":"Customer Success Manager","company":{"id":51439,"name":"Legl","domain":"legl.com","url":"https://alion.io/company/legl","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":57},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T19:04:12Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-27T02:34:27Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"Hi We’re Legl.\nLegl is building the operating system for modern legal services.\nWe help law firms and regulated businesses replace manual, fragmented workflows with intelligent software from client onboarding and compliance to payments, risk, and reporting.\nLegal work is high-stake - it’s regulated, complex, and deeply impactful - and our mission is to help regulated firms grow faster, run their businesses more profitably, manage risk intelligently, and deliver great client experiences\nWe’re backed by leading European VCs, scaling quickly, partnered with over 600 law firms including 50 of the UK’s top 200, launched in the UK and Australia - and entering our next phase of growth.\nWe Work Best When\nAI is the central-operating model: not a tool or a future plan - but the way we run.\n\nDecisions live with people: you're trusted to make calls and own them.\n\nThink deeply, execute quickly: speed and rigour, not speed or rigour.\n\nWhat You’ll Do\nAs aCustomer Success Manager at Legl, you'll own a portfolio of law firms from the moment they sign and be accountable for getting them live, adopting Legl across the firm, and growing with us. Customer Success at Legl is a commercial function - built on a usage based revenue model, delivering a world-class launch experience, deep customer adoption and advocacy is a key revenue driver.\nYou'll:\nRun launches end to end. Deeply understand our customer problems and objectives, and take newly signed firms from contract to live and using Legl in day-to-day operations. Setting clear milestones, building relationships and advocacy, and delivering value against the problems facing our law firms.\n\nDrive adoption and growth. Deliver expansion motions across our firms; delivering deep value adoption, increasing time to value and expanding via upsell & cross sell motions.\n\nLead change inside the firm. Embed yourself as a trusted partner to our firms, enabling genuine change management across how our firms operate and modernise their processes.\n\nFeed what you learn back into Legl. You'll see patterns across firms before anyone else. Create GTM & Product feedback loops which help iterate upon how Legl continues to expand into a new region.\n\nThis Role Is a Great Fit If You…\nHave run customer launches or implementations for a B2B SaaS product and have a view on why some land and some failed.\n\nHave carried a number: expansion, net revenue retention or similar, and you're comfortable navigating commercial conversations.\n\nGenuinely change how your firms operate - not just training on a tool, but real change management within ways of working.\n\nEnjoy the scrappy, agile nature of an early-to-market scale-up; navigating ambiguity, taking ownership, learning and iterating quickly.\n\nThis Role Is Not a Great Fit If You…\nSee customer success as keeping customers happy or a renewal mechanism - rather than getting them to results.\n\nWant a fully built playbook. We have good foundations and a lot still to shape, and you'll be expected to help build it, not wait for it.\n\nWould rather manage the relationship than challenge how a firm actually works day to day and drive meaningful impact.","description_format":"text","description_chars":3142,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Legal Services","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-19T23:48:40Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.49,"p_room":0.75,"age_days":38,"expected_fill_days":42,"reasons":["conf:3","win:late"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/legl-customer-success-manager","json_url":"https://alion.io/job/legl-customer-success-manager.json","meta":{"generated_at":"2026-10-27T09:39:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10862,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51439},"rest":"https://alion.io/mcp/rest/get_company?id=51439"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flegl-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flegl-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flegl-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/legl-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flegl-customer-success-manager"}]}