{"id":2981774,"url":"https://alion.io/job/lego-group-customer-planner-hktw","title":"Customer Planner (HKTW)","company":{"id":183152,"name":"LEGO Group","domain":"lego.com","url":"https://alion.io/company/lego","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":28,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hong Kong","Taipei, Taiwan"],"countries":["HK","TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-21T07:18:49Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T03:31:57Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Description\nJust imagine seeing the right products on shelves at the right time across Hong Kong and Taiwan. Then make it real.\nAbout the role\nAs our Customer Planner, you'll play a key role in the LEGO® HKTW Operations team, connecting Sales, Marketing, customers, and supply chain partners to improve demand planning, product availability, and inventory performance. You'll combine data analysis, commercial insight, and planning expertise to strengthen forecast accuracy, support monthly planning cycles, and drive continuous improvements that help the business grow. It's an opportunity to influence decisions, build strong customer partnerships, and shape how products flow through the market.\nNo relocation assistance is provided for this role. The role can be based in either Hong Kong or Taiwan supporting both markets.\nCore Responsibilities:\nCustomer demand planning and management (50%)\nPartner with Key Account Managers to ensure smooth execution of customer demand planning, driving an excellent topline forecasting and management.\n\nLead analytical reviews on customer performance, market dynamics, building block assumptions, forward-looking forecasts, and promotion effectiveness to strengthen turnover forecast accuracy.\n\nValidate launch and promotional volume estimates, customer assortment lists, and account flow models to ensure high-quality outputs for company planning cycles.\n\nProduct availability and allocation (20%)\nDrive the product allocation process in line with defined principles, ensuring fairness, adherence to confirmed orders, and alignment with supply constraints.\n\nSupport Key Account Managers in maintaining healthy retail stock levels and ensuring product availability for consumers.\n\nIn-stock and inventory reporting (10%)\nDevelop and maintain in-stock reporting to assess LEGO market inventory, including local reporting setup, coordination with regional teams, and updates to retail product listings.\n\nIdentify and escalate inventory issues, providing actionable recommendations to Demand Planning and Account Management teams for improved product flow.\n\nS&OP support (10%)\nActively participate in the monthly S&OP cycle, providing customer insights on product flow and promotional activities.\n\nContinuous improvement (10%)\nServe as a bridge for internal and external customer-related projects (e.g., order-to-cash implementation, EDI integration).\n\nDrive process improvements by leveraging advanced technology, industry networking, and productivity programs.\n\nRequired Qualifications\nDelivered customer demand planning and forecasting activities in a consumer goods, retail, or supply chain environment\n\nApplied advanced Excel, Power Query, and Power BI tools to support planning and business decisions\n\nManaged inventory analysis and reporting to improve availability, visibility, or stock performance\n\nPartnered with commercial and operational teams to achieve measurable business outcomes\n\nImproved forecast accuracy through structured reviews, planning processes, and data insights\n\nPreferred Qualifications\nUsed EDI integration processes to support customer or supply chain operations\n\nConducted retail performance and promotional analysis to guide planning decisions\n\nWhat you'll build\nStronger customer demand visibility and more accurate forecasting\n\nEffective planning processes that support monthly sales and operations reviews\n\nBetter inventory reporting and in-stock visibility across the market\n\nCloser collaboration with customers to optimize inventory health and product flow\n\nData-driven recommendations that balance customer demand with supply constraints\n\nProcess improvements that increase efficiency and customer service performance\n\nIf you've worked in a role where you managed forecasting, demand reviews, or inventory planning while partnering with multiple stakeholders, you'll feel at home here. What matters most is your ability to turn data into action, influence decisions through insight, and deliver results that support both customers and the business.\nLife on the team\nYou'll join the HKTW Operations team within the LEGO Group, a team that connects commercial and operational functions to support business performance and product availability. We work in a highly collaborative environment where forecasting discussions, planning reviews, and improvement initiatives are part of everyday work. Analytical thinking, cross-functional collaboration, problem solving, prioritization, taking ownership, and confident communication all help our team succeed together.\nWhat success looks like\nSuccess means mastering the balance between customer demand and supply realities while helping improve forecast quality and service levels. Over time, you'll contribute to stronger planning processes, enhanced reporting capabilities, greater inventory visibility, and customer integration initiatives. You'll work closely with Key Account Managers, Sales, Marketing, Demand Planning teams, regional operations colleagues, and customer planning contacts to deliver sustainable growth and reliable product availability.\nApplications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.\nWhat’s in it for you?\nHere is what you can expect:\nFamily Care Leave - We offer enhanced paid leave options for those important times.\nInsurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.\nWellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.\nColleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.\nBonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.\nYour workplace: Your workplace will be the office, store or factory specified in this advert.\nHybrid Working: Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.\nLearn more about our benefits, culture and workplace experience here \nChildren are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.\nThe LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.\nThe LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.\nThank you for sharing our global commitment to Children’s Rights.\nJust imagine building your dream career.\nThen make it real.\nJoin the LEGO® team today.","description_format":"text","description_chars":7421,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Relocation assistance"],"hiring_locations":[{"name":"Taiwan","iso":"TW","kind":"country"},{"name":"Hong Kong","iso":"HK","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T07:18:49Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.624,"p_room":1,"age_days":3,"expected_fill_days":14,"reasons":["conf:50","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/lego-group-customer-planner-hktw","json_url":"https://alion.io/job/lego-group-customer-planner-hktw.json","meta":{"generated_at":"2026-10-25T20:16:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28713,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":183152},"rest":"https://alion.io/mcp/rest/get_company?id=183152"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flego-group-customer-planner-hktw"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flego-group-customer-planner-hktw"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flego-group-customer-planner-hktw"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lego-group-customer-planner-hktw\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flego-group-customer-planner-hktw"}]}