{"id":2946824,"url":"https://alion.io/job/lego-group-customer-planning-manager","title":"Customer Planning Manager","company":{"id":183152,"name":"LEGO Group","domain":"lego.com","url":"https://alion.io/company/lego","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-10-20T18:53:22Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T14:56:49Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nJust imagine Amazon customers across Mexico and Brazil finding the right products at the right time, even during peak demand. You'll be the link between insight and action!\nAbout the role\nAs our Customer Planning Manager, you'll help shape sustainable, profitable growth across Amazon Mexico and Brazil by turning demand signals into action. You'll forecast demand, manage inventory, and optimize operations to support customer satisfaction while balancing commercial ambition with supply chain execution. Working closely with account managers and cross-functional partners, you'll spot risks early, influence decisions with data, and help strengthen the LEGO® business across two growing markets.\nRequired Qualifications\nDelivered demand forecasting for retail or e-commerce businesses using statistical forecasting methods. \nBuilt advanced analytics processes that improved forecast accuracy, inventory performance, or sales outcomes. \nManaged inventory planning within e-commerce supply chains, including marketplace or fulfillment environments. \nCreated demand planning models, replenishment workflows, or sales and operations planning processes at scale. \nImproved key planning metrics such as forecast accuracy, in-stock performance, or days of inventory on hand. \nPreferred Qualifications\nDeveloped automated dashboards that provide real-time operational visibility. \nWorked with the Brazilian market within planning, supply chain, or commercial functions. \nUsed local ERP, demand planning, or forecasting systems. \nApplied event modelling or SKU-level forecasting techniques across large product portfolios. \nDemonstrated fluency in Portuguese in a business environment. \nWhat you'll build\nStronger demand plans that support Amazon growth in Mexico and Brazil. \nMore efficient operations that improve service levels while reducing unnecessary costs. \nForecast accuracy and inventory health that support ambitious business targets. \nCustomer plans aligned with vendors and account teams to maximise sales during key events. \nA stable inventory position with in-stock levels above 95% and lower excess inventory. \nIf you've worked in a role where you balanced commercial forecasts with operational realities, you'll feel at home here. What matters most is using data to guide decisions, building scalable processes, and translating insight into action.\nLife on the team\nYou'll join LATAM Market Operations, the team connecting commercial ambition with execution. We work with a high level of ownership and a collaborative mindset. Weekly demand planning reviews and monthly planning alignment sessions keep us connected, while our hybrid rhythm gives flexibility. You'll use analytical problem solving, adaptability, strong communication, storytelling, and relationship-building skills every day.\nWhat success looks like\nSuccess means creating dependable plans that help the business grow while keeping inventory healthy and customers supplied. You'll partner closely with Amazon account managers, senior planning leaders, order management teams, and digital merchandising colleagues. You'll also contribute to a major global effort to improve forecast accuracy, stability, and planning quality while helping e-commerce play an even bigger role in the LATAM strategy for the years ahead.\nAdditional details on this position\nNo relocation assistance is offered for this position. \nAll submitted CVs should be written in English.\nApplications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.\nWhat’s in it for you?\nHere are some of what to expect:\nFamily Care Leave - We offer enhanced paid leave options for those important times.\nInsurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.\nWellbeing - We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based\nColleague Discount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount.\nBonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme\nYour workplace: Your workplace will be the office, store or factory specified in this advert.\nHybrid Working: Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.\nLearn more about our benefits, culture and workplace experience here\nWe strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.\nThe LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.\nWe support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”\nThe LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.\nThank you for sharing our global commitment to Children’s Rights.\nWe conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.\nOnline Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.\nJust imagine building your dream career.\nThen make it real.\nJoin the LEGO® team today.","description_format":"text","description_chars":6712,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":true},{"language":"English","level":"All levels","optional":true}]},"benefits":["Hybrid work","Relocation assistance"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-20T18:53:22Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/lego-group-customer-planning-manager","json_url":"https://alion.io/job/lego-group-customer-planning-manager.json","meta":{"generated_at":"2026-10-21T15:59:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22617,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":183152},"rest":"https://alion.io/mcp/rest/get_company?id=183152"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flego-group-customer-planning-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flego-group-customer-planning-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flego-group-customer-planning-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lego-group-customer-planning-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flego-group-customer-planning-manager"}]}