Merchandising Operations Manager

Job Description

Just imagine turning complex data into clear decisions that shape how LEGO® products show up for shoppers across the US. Then make it real.

About the role

As our Merchandising Operations Manager, you'll help the US Merchandising organization operate effectively and deliver strong business results. You'll lead financial and operational planning, performance reporting, and process improvement. By developing practical tools and frameworks, you'll bring greater clarity to priorities, resources, and investment decisions across the LEGO brand’s retail presence.

Required Qualifications

• Analyzed merchandising, retail execution, financial, or operational performance data to identify business opportunities and support decision-making.
• Managed budgets, forecasts, investment planning, or resource allocation processes for a business function or commercial organization.
• Created and maintained reporting tools, planning models, dashboards, or scorecards that improved performance visibility and accountability within resource planning and allocation.
• Led projects across merchandising, finance, retail execution, sales, or operations teams to deliver strategic impact against business priorities.
• Presented data-driven recommendations to senior stakeholders and influenced strategic resource decisions through clear communication and business insights.
• Implemented operational improvements that delivered measurable gains in efficiency, process consistency, resource utilization, or business performance.

Preferred Qualifications

• Created advanced data visualizations and performance reporting for business stakeholders.
• Managed projects or programs involving multiple teams, milestones, and priorities.
• Developed executive communications that turned complex information into a clear business story.
• Applied commercial insights to planning, performance, or investment decisions.

What you'll build

• Establish a strong operational and financial foundation for US Merchandising.
• Turn performance data into recommendations that guide planning and investment.
• Improve tools, processes, and working rhythms across the organization.
• Strengthen visibility and accountability around priorities, resources, and results.
• Identify opportunities to simplify and scale how the team operates.
• Create strategic plans that support future growth and stronger retail execution.

If you've worked in a role where you improved business operations, influenced investment decisions, and used data to guide action, you'll feel at home here. What matters most is thoughtful problem-solving, clear communication, collaboration, and taking ownership from idea to outcome.

Life on the team

You'll join Markets and Channels within the US Channels team. We bring the LEGO brand to life wherever shoppers discover and purchase our products. It’s a largely virtual team with regular working rhythms, frequent communication, and opportunities to share ideas and celebrate progress. You’ll work with curiosity, take initiative, and help colleagues solve challenges together, even when the path isn’t fully defined.

What success looks like

After one year, you’ll have built trusted relationships and helped deliver operational and financial performance against plan. You’ll support the team as it explores new technologies, improves retail execution, and expands its capabilities. Your closest partners will include the Director of Merchandising, Field Merchandising Managers, the Merchandising Coordinator, Finance, Retail Execution colleagues, and Key Account Managers.

Additional Notes

There is no relocation budget for this role.

#LI-LW2

#LI-Hybrid

Compensation

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague Discount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities- LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.