{"id":3657630,"url":"https://alion.io/job/legrand-canada-customer-service-representative-2","title":"Customer Service Representative","company":{"id":1052962,"name":"Legrand Canada","domain":"legrand.ca","url":"https://alion.io/company/legrand-ca","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richardson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-03T01:33:30Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T01:07:45Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At a Glance\nLegrand has an exciting opportunity for a Customer Service Representative to join the Lighting & Controls division in Richardson, TX.\nThis position is responsible for providing information about the Company’s products and resources to customers and sales team members placing inquiries via phone, e-mail, chat or fax. This position also performs other functions and follow up activities related to customer care, order entry and order management. Responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests to improve sales and maintain customer satisfaction. Maintains an ongoing relationship with customers, field sales, distribution, purchasing, manufacturing, RSM’s and marketing. Provides day-to-day support for new staff.\n What Will You Do?\nRespond to requests and inquiries received via phone, e-mail, chat or fax by providing accurate information regarding pricing and availability, order tracking information, cross reference look ups, and product solutions for our customers, etc.\nEstablish and maintain relationships with key accounts while providing unparalleled customer service to these accounts ensuring orders are shipped on time, communication and expectations are clear, concise, and complete.\nProactively communicate any expectations that will not be met to customers, Rep firms, and Sales agencies.\nAssist customers in navigating to and using website.\nIdentify opportunities to cross-sell or up-sell products from customer-initiated contact.\nEnter orders received via our preferred channels, ePic, e-mail, EDI, or fax.\nTracks order activity, and alerts appropriate staff of any potential delivery problems. Follow-up with customers whose orders are incomplete or have issues that need to be resolved to ensure world class customer care. Performs backend order maintenance to ensure efficient order processing.\nExpedites the delivery of selected orders as needed.\nMaintain current knowledge of all company products/brands and processes through training of available resources.\nCompletes specific training modules and department training to develop and enhance product knowledge and understanding of processes, procedures and protocols. Provides guidance and assistance to new or less experienced staff. Documents procedures as required.\nFosters open communication internally and externally and champions creative change to improve processing and service levels. Takes on special projects or additional work as required. Delivers assignments within specified time allowance.\nSupports committed accounts and/or sister-companies to ensure delivery of exceptional service and to build commitment and satisfaction while providing complete solutions/resolutions to issues. This includes responsibilities assigned such as EDI.\nFollow established procedures to complete work & perform work at or above preestablished performance objectives.\nUnderstand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace. Cooperate in Safety Programs, initiatives, and investigations.\nDemonstrate our core values of Humble, Hungry, Smart, and Continuous Improvement.\nRequired Skills\nEducation and Experience:\n2- Year college degree (certificate) or work equivalent.\nMinimum of 2- 4 Years of Experience in Support Role.\nSpecial Job Requirements:\nHours for employees in this position vary to support business hours of 8 am to 5:30pm M-F; new employees generally start with the 9 am to 5:30 pm shift.\nOvertime and weekend hours may occasionally be required.\nSkills/Knowledge/Abilities:\nSAP experience preferred.\nSome business or technical college course completion.\nIndustry knowledge, technical, electrical and/or mechanical experience or aptitude is preferred.\nPrevious experience with Interactive Customer Operating System (PureCloud/Genesis) applications, reports, etc. is a preferred but not necessary (or similar operating systems).\nPrevious experience with Salesforce applications, reports, etc. is a preferred but not necessary (or similar operating systems).\nWorking Conditions/Physical Demands:\nWhile performing the duties of this job, the employee is regularly required (for the majority of the working day) to sit or stand and make coordinated movements of the fingers for data entry on a keyboard.\nGeneral office environment.","description_format":"text","description_chars":4347,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Electrical Equipment & Cables","Building Automation & Controls"],"lifecycle":[{"event":"open","at":"2026-11-03T02:29:54Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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