{"id":1661379,"url":"https://alion.io/job/legrand-canada-it-support-specialist","title":"IT Support Specialist","company":{"id":1052962,"name":"Legrand Canada","domain":"legrand.ca","url":"https://alion.io/company/legrand-ca","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":95,"open_postings":10,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minnetonka, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":67000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-01T17:19:55Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-23T02:35:35Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"At a Glance\nLegrand has an exciting opportunity for an IT Support Specialist to join Integrated AV division in Minnetonka, Minnesota.\nThe IT Support Specialist is the first point of contact for routine technology issues affecting office, engineering, manufacturing, warehouse, and shop-floor users. The position resolves common end-user and device issues; documents work accurately, follows established support procedures, and escalates incidents that require specialized access or expertise. The role also provides hands-on assistance with local IT and approved operational technology to help maintain safe, secure, and reliable facility operations.\n What Will You Do?\nServe as the first point of contact for routine incidents and service requests submitted in person, by phone, through approved collaboration tools, or through the IT service management platform.\nGather relevant information, assess business impact, perform initial troubleshooting, document actions and outcomes, and escalate unresolved issues using established support procedures.\nResolve common hardware, software, account, printing, peripheral, and connectivity issues within approved first-line support procedures and access permissions.\nSet up, image, enroll, configure, deploy, replace, and recover approved Windows computers, laptops, tablets, mobile devices, monitors, docks, printers, scanners, RF devices, phones, and related peripherals.\nProvide hands-on support for shop floor and warehouse technology, including production workstations, label printers, barcode scanners, RF devices, terminals, scales, and approved connected equipment.\nPerform basic workstation and device connectivity checks, including cables, ports, network settings, wireless connections, and peripheral communication; escalate suspected network or infrastructure issues.\nComplete approved identity and access tasks, including password resets, account-unlock assistance, multifactor authentication support, and coordination of group or application access requests.\nPrepare equipment and coordinate standard access for new employees; support employee transfers, equipment returns, and offboarding activities in accordance with company procedures.\nSupport Microsoft 365 and standard business applications, including Outlook, Teams, SharePoint, OneDrive, and Microsoft Office applications.\nProvide initial support for approved manufacturing, ERP, engineering, printing, and collaboration applications; capture clear error details and route application issues to the appropriate support team.\nProvide local remote-hands assistance to infrastructure, network, application, and cybersecurity teams by following documented instructions for equipment checks, restarts, cabling, validation, and evidence collection.\nIdentify and promptly report suspicious activity, security concerns, vulnerabilities, and policy exceptions; assist with approved remediation activities under the direction of the appropriate team.\nMaintain accurate asset and inventory records for computers, peripherals, mobile devices, shop-floor technology, spare equipment, and assigned accessories.\nCreate and update knowledge articles, checklists, equipment records, and user instructions for recurring first-line support activities.\nCommunicate status, next steps, service restoration, and escalation details clearly to users, stakeholders, and technical teams.\nAssist with planned device deployments, software upgrades, lifecycle replacements, inventory reviews, audits, and local technology projects.\nCoordinate approved equipment, accessory, supply, and service requests using established purchasing and provisioning processes.\nWork with approved vendors for equipment delivery, warranty service, repair, troubleshooting, and issue follow-up.\nFollow safety, cybersecurity, data-handling, change-management, and access-control requirements when working in office, engineering, warehouse, and manufacturing areas.\nProvide occasional support outside standard business hours for approved maintenance, business-critical incidents, or coordination with regional and global teams.\nPerform other related duties as assigned to support facility and business needs.\nUnderstand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace. Cooperate in safety programs, initiatives, and investigations. \nDemonstrate our core values of Customers, People, Integrity, Teamwork, Continuous Learning & Improvement, and Empowerment & Accountability \n Required Skills:\nAssociate degree in Computer Science, Information Systems, a related technical field, and a minimum of 3 years of end-user or service-desk support experience in an enterprise environment; or an equivalent combination of education and experience.\nPreferred experience: 5 years of end-user or service-desk support experience in an enterprise environment; experience in manufacturing, warehouse, engineering, or shop-floor environments.\nWorking knowledge of Microsoft Windows, Microsoft 365, PC hardware, mobile devices, printers, scanners, and common workplace peripherals.\nAbility to perform basic troubleshooting of hardware, software, user accounts, printers, peripherals, wired connections, and wireless connectivity using documented procedures.\nAbility to install, configure, replace, and validate standard end-user devices and software within established standards and permissions.\nBasic understanding of identity, access, endpoint security, patching, malware protection, data handling, and the importance of escalating potential security incidents.\nAbility to use an IT service management system to record incidents and requests, document troubleshooting, maintain accurate status, and route work to the appropriate team.\nAbility to distinguish routine first-line support from issues requiring escalation and to provide complete, accurate handoff information.\nStrong customer service skills, including active listening, clear explanations, professional follow-up, and respectful support for users with varying technical knowledge.\nAbility to provide discreet, responsive, and professional technical support to executives and other priority users while maintaining confidentiality, communicating clearly, and applying appropriate urgency.\nAbility to organize competing priorities, respond appropriately to business impact, and maintain accurate documentation in a fast-paced environment.\nClear written and verbal communication skills and the ability to work collaboratively with employees, leaders, technical teams, vendors, and business stakeholders.\nAbility to work independently on-site, follow documented procedures, and collaborate effectively with remote regional and global support teams.\nWorking Conditions and Physical Requirements\nWork is performed in office, engineering, warehouse, and manufacturing environments. Personal protective equipment may be required in designated areas.\nRegular movement throughout the facility is required to support users, equipment, production areas, and technology spaces.\nAbility to sit, stand, walk, bend, reach, and work at a computer for extended periods.\nAbility to lift and carry up to 25 pounds; team lifting or material-handling assistance should be used for heavier equipment.\nOccasional exposure to noise, dust, temperature variation, and elevated work areas consistent with a manufacturing facility.\nOccasional travel to other Legrand locations may be required.\nAdditional or varied work hours may be required based on business needs, planned changes, or critical support events.\nSalary Range: The expected salary range for this position is $67,000 - $80,000 annually.","description_format":"text","description_chars":7638,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Electrical Equipment & Cables","Building Automation & Controls"],"lifecycle":[{"event":"open","at":"2026-10-02T03:50:53Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.864,"p_room":0.9,"age_days":21,"expected_fill_days":42,"reasons":["conf:3","velocity","win:mid","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/legrand-canada-it-support-specialist","json_url":"https://alion.io/job/legrand-canada-it-support-specialist.json","meta":{"generated_at":"2026-10-23T11:48:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17933,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1052962},"rest":"https://alion.io/mcp/rest/get_company?id=1052962"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flegrand-canada-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flegrand-canada-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flegrand-canada-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/legrand-canada-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flegrand-canada-it-support-specialist"}]}