{"id":1917019,"url":"https://alion.io/job/legrand-canada-technical-account-manager","title":"Technical Account Manager","company":{"id":1052962,"name":"Legrand Canada","domain":"legrand.ca","url":"https://alion.io/company/legrand-ca","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Somerset, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":107000,"max_usd":209000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":824},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Hyper-V","optional":false},{"name":"KVM","optional":false},{"name":"Linux","optional":false},{"name":"Proxmox VE","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-05T15:44:14Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-13T17:52:39Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"At a Glance\nLegrand has an exciting opportunity for a Technical Account Manager to join the Power & Thermal Management division.\nWhy This Role Matters\nAs a Technical Account Manager, you will serve as a trusted post-sales partner for our enterprise customers, helping them maximize the value of their investment in Legrand Data Center solutions. Your ability to build relationships, solve technical challenges, and coordinate resources across teams will directly impact customer success, satisfaction, and long-term business growth.\nWe are looking for a customer-focused Technical Account Manager to support enterprise-level customers after\nimplementation. In this role, you will work closely with customers, Sales, Product Management, Engineering,\nProfessional Services, and Support teams to resolve complex technical issues, guide successful deployments, and\nbuild strong long-term partnerships.\nYou will act as the primary post-sales technical contact for assigned accounts, helping customers navigate\ntechnical challenges, optimize their environments, and achieve their business objectives. This role combines\ntechnical expertise, relationship management, project coordination, and strategic account support.\nTravel of approximately 30-40% is required to support customer engagements and onsite activities.\n Customer Success & Relationship Management\nServe as the primary post-sales technical point of contact for assigned enterprise customers.\nBuild trusted relationships with customers and act as an advocate for their needs within Legrand.\nConduct regular customer check-ins and quarterly business health reviews.\nHelp customers achieve desired business outcomes and maximize the value of their solutions.\nSupport customer reference activities and strengthen long-term customer loyalty.\nTechnical Support & Escalation Management\nManage and track post-sales technical escalations through resolution.\nEnsure open support cases are actively progressing toward timely outcomes.\nTroubleshoot technical issues and determine the appropriate path to resolution.\nCoordinate issue resolution across Support, Engineering, Product Management, and other internal teams.\nCollaborate with development teams to identify, reproduce, document, and resolve product defects while managing customer expectations.\nProvide firmware and software update recommendations and support deployment planning.\nCross-Functional Leadership\nCoordinate cross-functional project teams, including Professional Services, Product Management, Engineering, and Support.\nFacilitate communication between customers and internal stakeholders to ensure alignment and transparency.\nPartner with Product Management to ensure customer requirements are documented and appropriately prioritized.\nHelp align future product direction with customer business and technology roadmaps.\nStrategic Account Planning\nDevelop and maintain a strategic success plan for assigned customers.\nIdentify opportunities for account growth and expanded solution adoption.\nTrack customer activities, resource utilization, and account status.\nReport customer escalations and account health metrics regularly.\nIdentify and document operational processes that improve customer success and support scalability.\nCustomer Education & Adoption\nLead technical meetings, consultations, and product demonstrations.\nEducate customers on platform capabilities, best practices, and new features.\nSupport deployment planning and implementation activities.\nProvide updates that help customers meet deployment and operational timelines.\nEducation:\nDegree in Business or a related field, or an equivalent combination of education and experience.\nExperience:\n5-10 years of experience in a customer-facing environment such as enterprise customer support,\ntechnical consulting, or a similar technical account management role.\nSkills/Knowledge/Abilities:\nStrong written, verbal, and presentation skills with the ability to communicate effectively with technical teams, business leaders, senior executives, and C-level stakeholders.\nProven project management and cross-functional collaboration skills in both in-person and virtual environments.\nStrong analytical and problem-solving skills related to technical and project management challenges.\nFamiliarity with Salesforce.com reporting and support case trend analysis.\nData center infrastructure and deployment experience.\nSolid Linux administration and user-level experience.\nKnowledge of network configuration, integration, and diagnostics, including TCP/IP and HTTP(S).\nExperience troubleshooting SNMP environments, including:\no MIB interpretation and mapping\no SNMP sets, gets, walks, and traps\no MIB browser tools\nExperience with VMware ESX/ESXi, Hyper-V, and modern hypervisors such as Proxmox and KVM.\nStrong organizational skills with the ability to manage multiple customers, projects, priorities, and commitments simultaneously.\nAbility to troubleshoot technical issues at a high level and coordinate appropriate resolution paths.\nStrong customer relationship management skills and a customer-first approach.\nPreferred Qualifications\nPrevious experience as a Linux System Administrator.\nExperience supporting enterprise-level data center environments.\nExperience coordinating customer deployments involving multiple technical stakeholders.\nExperience working closely with Product Management and Engineering teams to influence product enhancements.\nExperience in strategic account planning and business development activities.","description_format":"text","description_chars":5499,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Electrical Equipment & Cables","Building Automation & 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