{"id":1138820,"url":"https://alion.io/job/legrand-north-america-customer-service-project-coordinator","title":"Customer Service Project Coordinator","company":{"id":1052962,"name":"Legrand Canada","domain":"legrand.ca","url":"https://alion.io/company/legrand-ca","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mascoutah, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":87000,"period":"year","method":"role_country_seniority_unknown","sample_n":3371},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-02T16:07:03Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-09-24T13:11:18Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"At a Glance\nLegrand has an exciting opportunity for a Customer Service Project Coordinator to join the Cablofil Team in Mascoutah, IL. The Project Manager leads high value customer and operational initiatives from initial scoping through execution and delivery. This hybrid role blends strategic project leadership with deep customer, operational, and sales support alignment to ensure successful outcomes across complex and high visibility projects\n What Will You Do?\nStrategic Project Leadership\nOwn full project lifecycle from planning to delivery for major initiatives.\nDevelop and manage project plans, budgets, timelines, and success metrics.\nLead cross-functional teams, providing clear direction, motivation, and accountability.\nManage scope, risks, issues, and quality throughout the project lifecycle.\nCommunicate progress and risks to executives, stakeholders, and customers.\nVIP Customer & Special Accounts Management\nServe as primary contact for VIP/high-value customers and projects >$100K.\nCoordinate customer communications, expectations, audits, and performance reviews.\nConduct regular status meetings with customers and internal teams.\nOperational & Order Management Excellence\nOversee order processing, quotes, freight analysis, and documentation accuracy.\nManage product availability, lead times, shipping schedules, and delivery accuracy.\nMaintain and update customer portals, reports, and forecasting tools.\nAnalyze bills of material for product compatibility and accuracy.\nResolve RMAs, credits/debits, and operational issues promptly.\nReporting, Systems & Process Improvement\nPrepare tracking, hold, open-order, and back-order reports.\nEstablish and refine project templates, tools, and best-practice processes.\nUse ERP, CRM, SAP, and other systems to manage workflows and data integrity.\nLeadership & Collaboration\nBuild strong relationships with internal teams, executives, customers, and suppliers.\nInfluence decisions, drive alignment across sales, customer service & operations.\nSupport training, professional development, and continuous improvement culture.\n Education & Experience:\nBachelor’s degree in business, engineering, or related field, or equivalent experience.\n5+ years in project, operations, customer service, or account management roles.\nDemonstrated experience leading cross-functional teams and high-value customer accounts.\nSkills & Competencies:\nStrong leadership, communication, and relationship-building skills.\nAdvanced organizational, analytical, and time-management abilities.\nExpertise in ERP/CRM systems (SAP, Salesforce, etc.) and Microsoft Office.\nAbility to manage operational details while maintaining strategic project oversight.\nCapable of working in ambiguous environments and driving results.\nStrong problem-solving skills and continuous improvement mindset.","description_format":"text","description_chars":2821,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Audio Visual","Lighting","Waste Management"],"lifecycle":[{"event":"open","at":"2026-09-23T09:33:42Z"}],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.602,"p_room":0.45,"age_days":21,"expected_fill_days":13,"reasons":["conf:1","win:tail","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/legrand-north-america-customer-service-project-coordinator","json_url":"https://alion.io/job/legrand-north-america-customer-service-project-coordinator.json","meta":{"generated_at":"2026-09-24T14:55:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}