{"id":3017831,"url":"https://alion.io/job/leidos-application-support-engineer","title":"Application Support Engineer","company":{"id":7791,"name":"Leidos","domain":"leidos.com","url":"https://alion.io/company/leidos","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":237,"ghost_share":0.004,"stale_share":0.873,"repost_share":0.004,"time_to_fill_p50_days":28,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bethesda, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":107900,"max":195050,"currency":"USD","period":"year","gross":null,"usd_annual":195050},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-25T10:59:32Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Are you ready to join Leidos all-star team? Through training, teamwork, and exposure to challenging technical work, let Leidos show how to accelerate your career path.\nLeidos has an exciting opening for you, as our next TS/SCI cleared Application Support Engineer, to oversee and support a media processing workflow application, supporting DIA’s National Digital Exploit and OSINT Center (NDOC) under our 10-year DOMEX Technology Platform (DTP) contract. In this role, you will serve as the front-line technical anchor, monitoring complex media ingest pipelines, resolving urgent customer support inquiries with defined Service Level Agreements (SLAs), troubleshooting across Windows and Linux environments, and utilizing database analytics to isolate root causes.\nAs an Application Support Engineer, you will also act as a vital cross-functional liaison, translating complex operational and client feedback into actionable data and requirements for our Database Administrators (DBAs), System Engineers, and Product Owner.\nWhile most work is conducted on-site at our client location in Bethesda, MD, we offer a flexible schedule and, occasionally, some tasks may be performed remotely.\nYou will work closely with the team on the following key tasks:\nActively monitor the health, availability, and throughput of media ingest applications, transcoding pipelines, and digital asset management tools.\nAct as Tier 1 technical escalation point for external clients and internal operational stakeholders.\nIdentify processing bottlenecks, failed ingest jobs, metadata corruptions, and network transfer errors before they impact client delivery.\nTriage, investigate, and resolve complex issues and customer complaints within strict contractual SLA response and resolution windows.\nDocument incident lifecycles, root-cause analyses, and step-by-step resolution paths.\nMaintain and troubleshoot the application server infrastructure hosting software across both Linux and Windows Server operating systems.\nTranslate application-level latency complaints into actionable database diagnostics.\nTranslate application failure patterns into server/network requirements.\nTranslate recurring custom complaints into prioritized bug tickets, user stories, and feature requests.\nTo be successful in this role you need the following (required qualifications):\nBS in Engineering, Computer Science, Systems Engineering, or related field and 8 - 12 years of prior relevant experience or Masters with 6 - 10 years of prior relevant experience.\nMust have an active Top Secret/SCI security clearance with the ability to obtain and maintain a TS/SCI with Polygraph.\nExperience in technical support, application support, or systems administration within enterprise software.\nDemonstrated competency in both Linux and Windows Server.\nProficient in writing SQL queries to investigate application state and extract operational metrics.\nUnderstanding of digital media concepts (ingest workflows, wrappers/containers, metadata XML/JSON) and transfer protocols.\nExceptional communication skills with a proven track record of acting as a bridge between non-technical end users and specialized engineering teams.\nYou will wow us even more if you have some of these skills:\nFamiliarity with containerized applications\nExperience with monitoring and telemetry platforms\nLeidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. For more information, visit www.Leidos.com.\nIf you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.\nOriginal Posting:\nOctober 16, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.\nPay Range:\nPay Range $107,900.00 - $195,050.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.","description_format":"text","description_chars":4777,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","C4ISR","Defense Manufacturing","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-21T17:03:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 50 · green card filings: 24","filings_12m":50,"filings_prev_12m":58,"green_card_filings_12m":24,"median_offered_wage_usd":124257,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.616,"p_room":1,"age_days":9,"expected_fill_days":28,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":195050,"is_top_pay":true},"html_url":"https://alion.io/job/leidos-application-support-engineer","json_url":"https://alion.io/job/leidos-application-support-engineer.json","meta":{"generated_at":"2026-10-26T04:56:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6569,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7791},"rest":"https://alion.io/mcp/rest/get_company?id=7791"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fleidos-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fleidos-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fleidos-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/leidos-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fleidos-application-support-engineer"}]}