{"id":3352696,"url":"https://alion.io/job/leidos-computer-user-support-technician","title":"Computer User Support Technician","company":{"id":7791,"name":"Leidos","domain":"leidos.com","url":"https://alion.io/company/leidos","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":273,"ghost_share":0.004,"stale_share":0.872,"repost_share":0.004,"time_to_fill_p50_days":28,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Piketon, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45500,"max":82250,"currency":"USD","period":"year","gross":null,"usd_annual":82250},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T18:23:02Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Digital Modernization Sector at Leidos is seeking a Computer User Support Technician to provide end-user IT support for infrastructure and remediation contractors at the Portsmouth site.\nIn this role, you will be part of a dedicated, customer-focused IT team responsible for ensuring end-user technology needs are supported efficiently and effectively. You will provide Tier I and Tier II technical support, desktop and workstation support, IT Service Management (ITSM), Help Desk services, device deployment, managed print support, and related end-user IT services.\nPrimary Responsibilities\nProvide break-fix support for new and existing hardware, software, and system initiatives.\nDeliver direct support for standard desktop utilities, business applications, and end-user computing environments.\nServe as a Help Desk point of contact for site IT services.\nPerform day-to-day IT maintenance and operational support, including desktop support.\nIdentify, research, troubleshoot, and resolve technical issues for end users, IT staff, and operational specialists.\nEscalate complex technical issues to senior technicians and higher-tier support teams as appropriate.\nInstall, upgrade, maintain, and modify desktop software, including operating systems, office productivity suites, business applications, and functional applications.\nSupport Windows workstation provisioning, deployment, maintenance, and troubleshooting.\nCoordinate issue resolution between IT system administrators, service administrators, and functional users.\nDeploy and retrieve end-user devices and provide brief orientation or instruction on device use.\nAssess user needs through remote-support utilities and recommend appropriate hardware or software solutions.\nDocument incidents, service requests, troubleshooting activity, and progress in the Track-It! ticketing system.\nSupport maintenance of hardware and software inventories.\nMaintain technical documentation and related support information.\nApply standard technical concepts, practices, and procedures to accomplish assigned work.\nUse experience and judgment to prioritize tasks and accomplish goals in a high-pressure environment.\nDemonstrate a strong commitment to customer service, safety, and quality.\nPerform additional duties as assigned.\nMust be able to lift and move equipment weighing up to 10 pounds.\nBasic Qualifications\nHigh school diploma with 4-6 years of relevant experience, or an equivalent combination of education and experience.\nMust be able to obtain and maintain a U.S. Department of Energy (DOE) L-level security clearance.\nExperience supporting PC and desktop hardware in a Windows environment.\nExperience provisioning, deploying, troubleshooting, and resolving hardware, software, and related end-user technical issues.\nWorking knowledge of Windows 11 imaging and platforms.\nDemonstrated analytical and problem-solving skills with the ability to minimize end-user downtime.\nStrong customer-service orientation.\nAbility to effectively prioritize and execute tasks in a fast-paced or high-pressure environment.\nStrong written, verbal, and interpersonal communication skills.\nPreferred Qualifications\nPrevious experience supporting a DOE site.\nPrevious experience working in an environment requiring a DOE L-level security clearance.\nIndustry-recognized technical certification such as CompTIA A+.\nWorking knowledge of current IT protocols, operating systems, and technical standards.\nAbility to research PC hardware, software issues, and related products as needed.\nPreferred Skills\nDesktop and workstation support\nTier I and Tier II Help Desk support\nWindows 11\nHardware and software troubleshooting\nDevice provisioning and deployment\nIT Service Management (ITSM)\nTicketing systems\nEnd-user support\nPC hardware\nCustomer service\nIf you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.\nOriginal Posting:\nOctober 26, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.\nPay Range:\nPay Range $45,500.00 - $82,250.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.","description_format":"text","description_chars":4860,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","C4ISR","Defense Manufacturing","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-27T19:08:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 50 · green card filings: 24","filings_12m":50,"filings_prev_12m":58,"green_card_filings_12m":24,"median_offered_wage_usd":124257,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":82250,"is_top_pay":true},"html_url":"https://alion.io/job/leidos-computer-user-support-technician","json_url":"https://alion.io/job/leidos-computer-user-support-technician.json","meta":{"generated_at":"2026-10-28T19:33:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27066,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7791},"rest":"https://alion.io/mcp/rest/get_company?id=7791"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fleidos-computer-user-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fleidos-computer-user-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fleidos-computer-user-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/leidos-computer-user-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fleidos-computer-user-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3352696}},{"tool":"search_jobs","arguments":{"company":"leidos.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3352696},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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