{"id":3379198,"url":"https://alion.io/job/leidos-customer-service-representative-4","title":"Customer Service Representative","company":{"id":7791,"name":"Leidos","domain":"leidos.com","url":"https://alion.io/company/leidos","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":285,"ghost_share":0.004,"stale_share":0.867,"repost_share":0.014,"time_to_fill_p50_days":28,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-31T00:40:52Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Indianapolis, IN.\nOur Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.\nAs a Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.\nWhat’s in it for you?\nMonday - Friday schedule with no weekend work\n\nAccess to benefits on day one including medical and dental insurance, 401K, Life, and AD&D plans\n\nImmediate and ongoing training to support your success\n\nDiscounted Leidos stock purchase and other Employee Discounts\n\nCompany-wide career mobility\n\nCompany-sponsored Public Trust eligibility upon hire\n\nVoluntary overtime may be available based on business needs\n\nPaid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year\n\n11 paid holidays per year\n\nPlease Note:\nThis position is On-Site (in office) at 5757 Decatur Blvd., Indianapolis, IN 46241\n\nThe pay rate is $19.42 per hour\n\nCustomer Service Representative Opportunities available:\nFull-time\n\n10:00 am - 6:30 pm ET in Indianapolis, IN (must be able to work 11:30 am - 8:00 pm ET based on customer needs)\n\nAs a Customer Service Representative, you will:\nReply to calls and emails from the public on housing and FHA mortgages.\n\nUtilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.\n\nDeliver excellent customer service in a high-volume call center, including responding to customer complaints.\n\nDocument customer email and phone communications within an internal database.\n\nTo be a successful Customer Service Representative, you will possess:\nExcellent technical skills with the capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.\n\nExcellent time management skills and dependability.\n\nExperience with MS Office (Outlook, Word, Teams).\n\nStrong written and verbal communication skills including telephone etiquette.\n\nExcellent customer service soft skills including handling upset customers.\n\nKeyboarding proficiency of at least 40 words per minute.\n\nRequired Qualifications:\nMinimum of 2 years of experience in a high volume contact center environment, including responding to customer complaints.\n\nHigh School diploma or General Educational Development (GED) certificate.\n\nExperience following Standard Operating Procedures (SOPs) to ensure accurate and consistent responses.\n\nExperience navigating and utilizing knowledge bases, FAQs, and internal support tools to provide timely and accurate information.\n\nAbility to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.\n\nPreferred Qualifications:\nCall Center (Omnichannel) background.\n\nExperience in rental property management or mortgage servicing, including handling complaints.\n\nLeidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.\nThis position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits.\n# HUDFHA\nIf you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.\nOriginal Posting:\nOctober 22, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.\nPay Range:\nPay Range -The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.","description_format":"text","description_chars":4863,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":["401k plan","Dental insurance","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","C4ISR","Defense Manufacturing","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-28T04:03:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 50 · green card filings: 24","filings_12m":50,"filings_prev_12m":58,"green_card_filings_12m":24,"median_offered_wage_usd":124257,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.59,"p_room":1,"age_days":9,"expected_fill_days":28,"reasons":["conf:5","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/leidos-customer-service-representative-4","json_url":"https://alion.io/job/leidos-customer-service-representative-4.json","meta":{"generated_at":"2026-10-31T10:28:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16035,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7791},"rest":"https://alion.io/mcp/rest/get_company?id=7791"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fleidos-customer-service-representative-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fleidos-customer-service-representative-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fleidos-customer-service-representative-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/leidos-customer-service-representative-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fleidos-customer-service-representative-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3379198}},{"tool":"search_jobs","arguments":{"company":"leidos.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3379198},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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