Desktop Support Engineer

Looking for an opportunity to make an impact?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like the kind of environment where you can thrive, keep reading!

Leidos is seeking a Desktop Support Engineer based in Calgary, Canada. This role provides 2nd line desktop, hardware, software, network, and office infrastructure support for employees. The position supports daily IT operations, onboarding and offboarding, asset management, compliance activities, vendor coordination, and continuous improvement while maintaining a strong customer service focus.

Key Responsibilities

• Provide responsive 2nd line desktop support for laptops, desktops, peripherals, login issues, Microsoft 365, VPN, browsers, collaboration tools, and remote access solutions.

• Maintain and support servers, switches, and hardware inside secure data center and colocation spaces.

• Investigate, prioritize, update, and resolve helpdesk tickets based on business impact, ensuring timely communication and accurate documentation through closure.

• Escalate incidents to appropriate internal teams, vendors, or service providers when needed, and follow through until resolution.

• Identify recurring technical issues and support sustainable fixes rather than short-term workarounds.

• Support core office technology services, including WiFi, LAN, VPN, internet connectivity, meeting room equipment, printers, scanners, and conferencing tools.

• Perform daily system and backup checks, investigate exceptions, and help users follow approved data storage and backup practices. Experience in tools like Druva InSync, OneDirve & Sharepoint is advantage.

• Manage starter, mover, and leaver IT activities, including device preparation, IT induction, authentication setup (like OTP device enrollment and YubiKey configuration), device collection, and access follow-up.

• Maintain accurate support documentation, asset records, inventory updates, local runbooks, and operational reports.

• Ensure software licensing, security controls, vulnerability remediation, patching, and Infrastructure Services standards are followed consistently.

• Support IT improvement projects, hardware and software refreshes, vendor follow-ups, procurement coordination, and user awareness sessions as required.

Required Qualifications

• Bachelor’s degree in Computer Science, IT Engineering, or a related field, with 2+ years of relevant experience; additional experience may be considered in lieu of a degree.

• Good to have certification like CompTIA Network+ or CCNA.

• Experience in a technical support role, ideally within a 2nd line or customer-facing environment.

• Working knowledge of Windows desktop operating systems, Microsoft Office, Remote Desktop, and common enterprise collaboration tools.

• Basic networking knowledge, including TCP/IP, WiFi, LAN, VPN, broadband setup, and connectivity troubleshooting.

• Experience supporting communication equipment, peripherals, and computer hardware.

• Knowledge of virtualization technologies and endpoint support practices.

• Strong analytical, troubleshooting, and problem-solving skills with the ability to learn new and complex products quickly.

• Excellent written and verbal communication skills in English, including the ability to produce clear and concise technical updates.

• Ability to work independently in a remote office environment while collaborating effectively with wider IT and business teams.

Preferred Skills

• Experience supporting multi-site, hybrid, or remote users.

• Familiarity with ITSM or helpdesk ticketing tools.

• Exposure to endpoint security, software patching, vulnerability remediation, and asset compliance.

• Experience coordinating with vendors, service providers, and procurement teams.

• Ability to support local office infrastructure independently with strong ownership and follow-through.

• This role is ideal for a proactive IT support professional who enjoys hands-on technical support, user engagement, and ownership of local office IT operations in a fast-paced environment.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.