{"id":4327074,"url":"https://alion.io/job/leidos-desktop-support-technician-17","title":"Desktop Support Technician","company":{"id":7791,"name":"Leidos","domain":"leidos.com","url":"https://alion.io/company/leidos","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":339,"ghost_share":0.006,"stale_share":0.912,"repost_share":0.012,"time_to_fill_p50_days":27,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":52000,"max":94000,"currency":"USD","period":"year","gross":null,"usd_annual":94000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"PKI","optional":false},{"name":"ServiceNow","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-15T01:46:27Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The Digital Sector at Leidos has a career opportunity for a Desktop Support Technician in support of the Air Force National Capital Region (AFNCR) IT Services program at The Pentagon.\nUnleash Your Potentia l\nThe Leidos Digital Sector provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world’s toughest security challenges for customers with “can’t fail” missions.\nIf this sounds like an environment where you can thrive, keep reading!\nThe AFNCR IT Services program provides comprehensive support services for information systems across the Department of the Air Force (DAF), including the United States Air Force (USAF), the United States Space Force (USSF), Headquarters Air Force (HAF), and Air Force District of Washington (AFDW), as well as other geographically separated units (GSUs) activities within the National Capital Region. The primary mission environment is centered at the Pentagon. Key functional areas include IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); and the National Military Command Center (NMCC). The senior military leadership, civilian executives, and national defense missions supported demand that operations never fail, creating a fast-paced, high-tempo, and mission-critical environment.\nSummar y\nAs a Desktop Support Technician, you will serve as the primary face of the organization, delivering world-class technical support and customer service to military personnel, executive leadership, and civilian staff. Technicians are responsible for onsite installation, diagnosis, configuration, maintenance, and repair of enterprise hardware, operating systems, software applications, and network peripherals. In addition, technicians support walk-up customer assistance centers, deploy and receive IT assets, maintain detailed service records in Remedy/ServiceNow, support software license compliance, and support personal wireless communications systems (PWCS), and coordinate with unit resource advisors to provide support for enterprise mobile devices, wireless endpoints, and PWCS equipment.\nPrimary Responsibilities:\nEnd-User & Executive Support:\nProvide direct, onsite technical analysis, diagnosis, and resolution of complex hardware, software, and peripheral issues for end-users and executive customers across the Pentagon complex. \nHardware & Systems Deployment:\nInstall, configure, image, test, maintain, and troubleshoot desktop systems, laptops, docking stations, monitors, network printers, scanners, and peripheral equipment in accordance with established Service Level Agreements (SLAs). \nPersonal Wireless Communications Systems (PWCS) & Mobility Support:\nSupport the provisioning, issuance, receipt, and Tier-1 troubleshooting of Personal Wireless Communications Systems (PWCS) assets, enterprise cellular devices, wireless endpoints, and secure mobile capabilities. \nPartner with the PWCS Lead and Mobility team to support device migrations, asset audits, lifecycle refreshes, and battery/accessory management. \nAssist end users with wireless device setup, multi-factor authentication, network connectivity, and basic profile configuration. \nCustomer Walk-Up & Ticket Operations:\nStaff the walk-up customer support center, promptly deploying and receiving IT assets with accurate ticket tracking and work order documentation. \nUtilize the Remedy Action Request System (and/or ServiceNow) to log, document, categorize, prioritize, route, track, resolve, and close customer incident tickets and service requests. \nContribute to and maintain a central technical repository/knowledge base of standard operating procedures, recurring issues, and troubleshooting guides. \nAccount & Identity Management:\nDiagnose and resolve Common Access Card (CAC) authentication, middleware, card reader, and PKI digital certificate issues. Utilize Active Directory to perform user account management, password resets, security group assignments, and access control adjustments. \nSoftware & Application Support:\nManage, update, and troubleshoot client software applications-including Microsoft Office /\nMicrosoft 365 apps, secure DoD-approved VPN clients, virtual desktop environments, enterprise security tools, and approved third-party software. Coordinate with HQ software license managers to ensure network software compliance. \nNetwork & Layer 1 Connectivity:\nTroubleshoot workstation and device network connectivity, including Layer 1 physical patching (CAT5e/CAT6, single-mode/multi-mode fiber, transceivers/SFP modules), Wi-Fi connectivity issues, IP configuration, and basic switch port/VLAN troubleshooting. \nVendor Escalation: Coordinate with third-party vendors and OEM technical support teams to resolve complex, warranty, or escalated hardware/software discrepancies. \nBasic Qualifications:\nRequires a High School Diploma or equivalent and a minimum of 5+ years of relevant IT desktop/technical support experience (additional years of relevant experience or an Associate’s/Bachelor’s degree in an IT field will be accepted in lieu of experience). \nSecurity Clearance:\nActive DoD Secret security clearance. \nCertification: Current CompTIA Security+ CE certification (or equivalent DoD 8140/8570.01-M IAT Level II baseline certification). \nTechnical Experience:\nProven experience troubleshooting Windows operating systems (Windows 10/11 Enterprise), Microsoft 365/Office suite, DoD security baselines, and commercial desktop applications. \nExperience with Active Directory administration, account unlocking, and permissions management. \nHands-on experience troubleshooting PKI certificates, CAC/Smart Card middleware, and DoD-approved secure VPN solutions. \nSolid working knowledge of Layer 1 physical cabling (CAT5/CAT6, fiber optic patch cables, RJ-45 terminations) and basic LAN/WLAN connectivity troubleshooting. \nFamiliarity with Personal Wireless Communications Systems (PWCS), wireless hardware, and mobile device enrollment/configuration (iOS/Android). \nService Management:\nHands-on experience logging, escalating, and closing incident and work order tickets using Remedy, ServiceNow, or equivalent ITSM platforms. \nProfessionalism:\nProven ability to deliver polished, customer-facing technical support in a high-tempo, professional executive or military environment. \nAvailability:\nWillingness to support occasional after-hours scheduled maintenance or participate in an on-call rotational schedule if required. \nWork Environment & Physical Demands:\nPhysical Demands:\nMust be able to lift, move, unbox, and position IT equipment (monitors, desktops, docking stations, peripherals, and UPS units) weighing up to 40 lbs. \nMobility:\nMust be capable of traversing Pentagon rings, corridors, and secure spaces on a daily basis to support customer requirements. \nWork Location:\n100% onsite at the Pentagon, Arlington, VA, due to the classified and hands-on nature of the systems supported. \nPreferred Qualifications:\nPrior experience supporting IT operations in the National Capital Region (Pentagon, Joint Base Andrews, or Joint Base Anacostia-Bolling) or within an Air Force Communications Focal Point (CFP) / military command center. \nExperience supporting Personal Wireless Communications Systems (PWCS) asset tracking, property accountability, and user provisioning. \nExperience deploying operating system images using Microsoft Endpoint Configuration Manager (MECM/SCCM) or modern imaging tools. \nExperience supporting mobile device management (MDM) platforms such as Microsoft Intune. \nStrong interpersonal, verbal, and written communication skills with the ability to clearly translate complex technical solutions to senior military and civilian leaders. \nStrong analytical, troubleshooting, and problem-solving abilities. \nAbility to work effectively both independently and as a collaborative member of an integrated technical support team. \nIf you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.\nOriginal Posting:\nNovember 12, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.\nPay Range:\nPay Range $52,000.00 - $94,000.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.","description_format":"text","description_chars":9236,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","C4ISR","IT Consulting & Digital Transformation","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-15T01:46:27Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 50 · green card filings: 24","filings_12m":50,"filings_prev_12m":58,"green_card_filings_12m":24,"median_offered_wage_usd":124257,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-11-15T04:59:02Z"},"pay":{"stated_usd_annual":94000,"is_top_pay":false},"html_url":"https://alion.io/job/leidos-desktop-support-technician-17","json_url":"https://alion.io/job/leidos-desktop-support-technician-17.json","meta":{"generated_at":"2026-11-15T04:59:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":65,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7791},"rest":"https://alion.io/mcp/rest/get_company?id=7791"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fleidos-desktop-support-technician-17"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fleidos-desktop-support-technician-17"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fleidos-desktop-support-technician-17"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/leidos-desktop-support-technician-17\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fleidos-desktop-support-technician-17"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4327074}},{"tool":"search_jobs","arguments":{"company":"leidos.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4327074},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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