{"id":1198834,"url":"https://alion.io/job/leidos-jbab-operations-manager","title":"JBAB Operations Manager","company":{"id":7791,"name":"Leidos","domain":"leidos.com","url":"https://alion.io/company/leidos","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":91,"ghost_share":0,"stale_share":0.582,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":116350,"max":210325,"currency":"USD","period":"year","gross":null,"usd_annual":210325},"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-09-24T19:43:10Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T22:31:50Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Unleash Your Potential\nAt Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.\nIf this sounds like an environment where you can thrive, keep reading!\nThe Mission\nThe Digital Modernization Group of Leidos currently has an opening for an Operations Manager to work at Joint Base Anacostia-Bolling. This is an exciting opportunity to use your experience helping the AFNCR ITS mission. In this mission we provide support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas are: IT Operations and Maintenance; Plans, Projects, and Engineering. The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment.\nThe Operations Manager is responsible for organizing and prioritizing team members’ work in support of the program and customer in areas including, networking, field operations, change management, tech refreshment, and routine requirements. The operations manager partners with the customer to understand their objectives and formulate executable actions to achieve mission success. This position involves working in a changing environment where the ideal candidate will be able to manage time and priorities to ensure progress. This position will also be a support to the Site Lead to lead tasks and projects as assigned.\nPrimary Tasks\nDelivers world class information technology services to over three thousand military, civilian, and contractor customers at Joint Base Anacostia Bolling (JBAB).\nOversees mission execution in both current operations and future plans (project management). This includes all aspects of Field Services (job control, desktop support, help desk, voice support, routine requirements, technical refresh, personal wireless and overall customer service) as well as continuity of operations, office stand-ups, and VTC installations. \nDirects personnel to ensure all work is prioritized, coordinated, documented and deconflicted to meet program requirements and key performance indicators.\nAttend and provide input for the Daily Operational Operations Update and the Weekly 844th CG Operations and Intelligence Update.\nEnsure all Metrics are exceeded / met, metrics include response time, ticket closure time etc.\nLeads and reviews the work of team who exercise latitude and independence in their assignments.\nParticipates in weekly briefs with 794th Communications Squadron’s leadership to highlight mission accomplishments and challenges\nConsulted to provide feedback for hiring, firing, promotion, performance and rewards decisions for team members.\nProactively reviews processes for gaps and inefficiencies, making recommendations to stakeholders to ensure exceptional service fulfillment.\nDevelops and oversees plans to execute annual and compliance initiatives such annual technical refresh of approximately 400 workstations while ensure senior stakeholders are routinely briefed on progress. \nAgility when managing a changing environment, priorities, personnel, and/or tasks.\nCoordination with broader program team to ensure consistency in approaches across the program and bring best practices to onsite staff.\nEnsures internal synchronization meetings across Field Service teams to ensure technicians and team lead understand daily ticket priorities and workloads.\nCommunicates clearly with the customer daily to ensure aligned priorities, strategy, issue resolution and partnering where needed\nServes as acting Site Lead when required.\nBasic Qualifications\nRequires a BA/BS or equivalent experience and 12+ years or prior relevant experience or Masters with 10+ years of prior relevant experience, additional years of experience will be accepted lieu of a degree.\nPossess an active DoD Secret clearance. \nAdvanced knowledge and experience with desktop support and helpdesk principles.\nIT support team lead experience / ability.\nFamiliar with IT support in a DOD environment.\n8140 compliant education, training, or certification\nSecurity+, CISSP, Cyber 101, etc.\nAble to work primarily on-site at JBAB.\nPreferred Qualifications\n2+ years of experience supervising or leading teams or projects.\nFamiliar with Remedy and/or ServiceNow.\nFamiliarity with the Joint Base Anacostia-Bolling customer base, the 794th Communications Squadron, the 844th Communications Group, the 11th Wing and DISA J6.\nIf you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.\nOriginal Posting:\nSeptember 24, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.\nPay Range:\nPay Range $116,350.00 - $210,325.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.","description_format":"text","description_chars":6121,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":true,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","C4ISR","Defense Manufacturing","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-09-24T19:43:10Z"}],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.379,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:0","agency","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":{"stated_usd_annual":210325,"is_top_pay":true},"html_url":"https://alion.io/job/leidos-jbab-operations-manager","json_url":"https://alion.io/job/leidos-jbab-operations-manager.json","meta":{"generated_at":"2026-09-26T02:55:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3091,"day_limit":5000,"remaining_today":1909,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}