{"id":1198873,"url":"https://alion.io/job/leidos-operations-support-technician-technical-writer-command-and-control","title":"Operations Support Technician – Technical Writer - Command and Control","company":{"id":7791,"name":"Leidos","domain":"leidos.com","url":"https://alion.io/company/leidos","size_band":"5000+","is_staffing_agency":true,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":82,"ghost_share":0,"stale_share":0.61,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norfolk, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":8,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-24T19:43:10Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T01:17:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.\nAt Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.\nLeidos is seeking an Operations Support Technician to support the Service Desk in Norfolk, VA. The candidate will serve as an escalation point for the Tier I and II technical Service Desk, providing software, hardware and network problem resolution for clients. Will interact with other team members, such as network services, software engineering, and applications development to restore services and identify and correct emerging issues.\nPrimary Responsibilities\nMonitor incoming Customer Contact traffic to ensure Service Desk Service Level Requirements (SLRs) are met \nProactively monitor all agents in the Call Management System\nLiaises with other departments to assist in resolving outages or degradations in service\nServe as the primary point of contact for Tier 1 and Tier 2 agents to report suspected network outages\nMaintain and broadcast outage information on both the phone system and the Knowledge Center\nResponsible for creation and maintenance of detailed operational reporting, deliverable on a scheduled and ad hoc basis\nPerforms process analysis to identify dynamic solutions to operational challenges\nThorough understanding of service desk processes and documentation requirements\nProvides guidance and mentoring to launch self-serve reporting for internal customers\nResponsible for performing ad hoc general and project-specific tasks involved in the support of the service desk\nCollaborate with colleagues and other work groups to gather and vet data to ensure accuracy of deliverables\nBasic Qualifications\nUS Citizen\nDoD Secret Clearance\nHigh School diploma and 4 years of experience, additional related education or certifications may be considered in lieu of experience\nValid DoD 8570 IAT Level II: Security+ or higher Certification (6 month waiver may be possible)\nMust demonstrate expertise in IT Enterprise Operations\nExperience with Microsoft Windows OS, version 11\nExperience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software\nBasic network troubleshooting skills\nExcellent customer service skills\nExcellent oral and written communication skills\nPreferred Qualifications\nGeneral understanding of Service Desk Hierarchy\nFamiliarity with computer technology\nKnowledgeable in call routing and case management processes as well as case logging systems and obligation systems\nUnderstands internal processes and tools\nKnowledge of Knowledge Management Systems and appropriate documentation to the system\nMicrosoft AZ-900 modules already completed or plan to obtain within 6-12 months\nPay Range: $27-8/hr.\nThe Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.\nNGEN\nIf you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.\nOriginal Posting:\nSeptember 24, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.\nPay Range:\nPay Range -The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.","description_format":"text","description_chars":4760,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["C4ISR","Cybersecurity"],"lifecycle":[{"event":"open","at":"2026-09-24T19:43:10Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:0","agency","win:early","comp:brand"],"computed_at":"2026-09-25T02:01:00Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":false},"html_url":"https://alion.io/job/leidos-operations-support-technician-technical-writer-command-and-control","json_url":"https://alion.io/job/leidos-operations-support-technician-technical-writer-command-and-control.json","meta":{"generated_at":"2026-09-25T02:01:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2064,"day_limit":5000,"remaining_today":2936,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}