{"id":2262751,"url":"https://alion.io/job/leidos-security-engineer-it-help-desk-technician","title":"Security Engineer / IT Help Desk Technician","company":{"id":7791,"name":"Leidos","domain":"leidos.com","url":"https://alion.io/company/leidos","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":155,"ghost_share":0,"stale_share":0.645,"repost_share":0.019,"time_to_fill_p50_days":20,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Security","role_family":"Security","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bethesda, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":57850,"max":104575,"currency":"USD","period":"year","gross":null,"usd_annual":104575},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"Splunk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Agile","optional":true},{"name":"Jira","optional":true},{"name":"Linux","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-13T14:27:58Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Leidos is seeking a junior-level Security Engineer and IT Help Desk Technician to support the National Digital Exploitation & OSINT Center (NDOC). This role will be responsible for analyzing and assessing computer/network architecture security requirements and determine optimum, cost-effective solutions. The individual will work effectively with cross-functional teams to define technical requirements and identify and resolve technical design issues. This role will collaborate with client, server and other internal/external teams to identify support and technology advancements to meet current and future security requirements.\nThis is a 100% on-site position. All work must be performed at the customer site in Bethesda at the Intelligence Community Campus.\nSecurity Engineer Primary Responsibilities:\nApply system security engineering expertise in one or more of the following: system security design process; engineering life cycle; information domain; cross domain solutions; commercial off-the-shelf and government off-the-shelf cryptography; identification; authentication; and authorization; system integration; risk management; intrusion detection; contingency planning; incident handling; configuration control; change management; auditing; certification and accreditation process; principles of IA (confidentiality, integrity, non-repudiation, availability, and access control); and security testing\nWork closely with other systems architects and project managers to develop, plan and implement system enhancements and upgrades to meet security requirements based on STIG and NIST 800.53.\nProvide technical support, troubleshooting and complex problem resolution on escalated issues related to security enhancements implemented within the infrastructure.\nEnsure that security requirements and objectives are identified, implemented, automatically monitored, automatically reported in compliance with NMEC2 RMF and other security directives as detailed by the NMEC2 ISSM.\nEnsure all applicable security requirements are met in accordance with existing and evolving IA reference security documents.\nProvide written input to the ISSMs when a security relevant change is required for existing systems or contractors.\nAssist the ISSMs in performing systems security requirements analysis where needed in preparation for security compliance and relay findings through the ISSMs that may impact design, operations and/or performance to the relevant engineering or operations groups.\nAt Government direction, assist ISSMs to enhance and deploy security services architecture.\nAs directed by the Government, participate in customer Technical Exchange Meetings (TEMs) to gather requirements, and participate in Security TEMs in relation to systems security and system accreditation as required.\nMaintain currency on system security documentation (body of evidence) for all accreditation documentation in accordance with all specified National Institute of Standards and Technology (NIST) 800-53 controls for all project and service activities in support of ATO.\nCollaborate on IA activities with NMEC2, the ISSMS, and the appropriate Cyber Security Program Offices to ensure incorporation of NMEC2 RMF strategic goals and objectives.\nWork with ISSMs to support the ATO within the NMEC and with NMEC IT customers to:Verify that security measures are taken, maintained, reported on and updated as required\nProvide input to IA (via assigned ISSM(s)) assisting ISSM(s) to edit JAVA and POA&M documentation when expected measures have not been implemented\nMeet mission objectives in accordance with applicable security policies and directives.\n\nCollaborate with NMEC2 ISSM and Operations & Maintenance to ensure that all systems are compliant with ICD-503 and other security directives as designated by the NMEC2 ISSM to include:Design/enhancement of firewalls and controlled interface security architectures (based on requirements provided by NMEC2 ISSM and appropriate security organization(s))\nIdentify, implement, automated management, automated monitoring, and automated reporting of detailed ongoing security hardening, patching, and virus-checking\nImplement procedural protective measures, fully automating repeatable processes and reporting to maintain systems compliance toward ATO\n\nService Desk Responsibilities:\nProvide first point of contact for all customer queries and incidents via walkup, phone, email, or chat.\nManage and administer accounts to include account creation, password resets, troubleshooting, and termination/deletion.\nDocument and track customer requests and incident in the customer’s approved IT Service Management (ITSM) solution.\nProperly document initial troubleshooting and triage steps and escalate to Tier 2/3 support teams when appropriate to resolve more complex customer issues.\nProvide telephone support to customers in a professional, knowledgeable manner to maintain excellent customer relationships.\nEnsure all tickets are logged and assigned to the correct team.\nProactively monitor Incidents for trends and potential Problem Records and highlight these to the Service Desk Manager.\nUpdate Service Desk documentation for new processes and procedures to share best practices, capture changes in the environment, and streamline initial response to common issues to reduce duplication of effort.\nProduce both customer-facing and internal knowledge base documentation as required.\nActively participate in Continual Service Improvement Activities to share their experience and knowledge and support service enhancement.\nBasic Qualifications\nCustomer Service Skills: Strong customer service skills are essential for interacting with end-users and addressing their IT-related inquiries and concerns. Candidates should be patient, empathetic, and able to communicate technical information in a clear and understandable manner.\nExperience creating and managing domain accounts within Active Directory\nFamiliarity with supporting virtual desktops running Microsoft Windows\nExperience troubleshooting common Active Directory account issues and errors.\nExperience troubleshooting software and hardware issues for end user devices to include workstations, printers, and scanners.\nExperience with application performance and latency problems related to security requirements from front, middle, and back end\nWorking experience with Windows Server 2016/2019, Active Directory, IIS, DNS, DHCP, Exchange, DFS\nExperience implementing security controls on common network services such as file, email, and active directory across multiple geographically dispersed sites.\nExperience with networking technologies and security assessment to include, but not limited to, STIGs.\nExperience implementing and supporting enterprise system security and malware monitoring and prevention tools such as Splunk, McAfee HBSS, and ACAS\nNetwork and systems troubleshooting experience with TCP/IP, Internet security, and encryption (data at rest, data in transit)\nEffective time management skills and ability to work independently and prioritize work efforts based on customer and mission impact.\nAbility to utilize an IT Service Management (ITSM) tool to properly document, track, and resolve customer incidents and requests.\nAbility to triage and properly classify incidents and prioritize work efforts.\nStrong oral and written communications skills\nExperience establishing goals and plans that meet project objectives.\nTrack record of working effectively within a team, and support to peers toward improved processes and results\nThorough knowledge in the use of MS Office, the Internet, and other internal applications necessary to conduct research, complete routine and moderately complex tasks.\nAbility to produce clear and concise documents and diagrams capturing networking and operational procedures and LAN/WAN topology using MS Visio, MS Project, MS Excel and MS Word.\nCandidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP along with an appropriate computing environment (CE) certification)\nEducation/Experience Requirements\nCandidate must have a Bachelor's, with less than 2 years of relevant experience. Years of experience may be considered in lieu of degree.\nClearance\nActive TS/SCI clearance with Polygraph required OR active TS/SCI and willingness to get a Poly.· \nUS Citizenship is required due to the nature of the government contracts we support.\nPreferred Qualifications\nCISSP or CASP Certification\nExperience in Help Desk Support: Prior experience providing technical support to end-users, troubleshooting hardware and software issues, and resolving IT-related problems is highly desirable. This demonstrates the candidate's ability to assist users with IT issues effectively and efficiently.\nTechnical Proficiency: A solid understanding of computer hardware, software applications, operating systems, and network configurations is preferred. Candidates should be able to troubleshoot common IT issues and provide basic technical support to end-users.\nProficiency in IT Service Management (ITSM) Tools: Ability to utilize an IT Service Management (ITSM) tool effectively to document, track, and resolve customer incidents and service requests.\nExperience with tools such as ServiceNow, or Jira Service Desk is preferred. This demonstrates the candidate's ability to efficiently manage and prioritize incoming tickets, track progress, and ensure timely resolution of IT issues in accordance with service level agreements (SLAs).\nBackground in hardware setup, deployment and maintenance to include workstations, printers, scanners, servers and phones.\nExperience with operating system/application patch management methodologies\nExperience operating and maintaining Linux based systems\nExperience with operating system and application deployment utilizing SCCM/MECM Certification relating to Microsoft Certified Solutions Expert (MCSE) Certification or MCSA (Microsoft Certified System Administrator) a plus\nExperience with troubleshooting network storage connectivity from an end-user perspective\nExperience working in an Agile environmentFamiliarity with Hyper Converged Infrastructure (HCI) concepts and solutions\nFamiliarity with virtual servers and technologies\nExperience with troubleshooting within a secure environment\nExperience with backup and restore procedures\nIf you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.\nOriginal Posting:\nOctober 8, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.\nPay Range:\nPay Range $57,850.00 - $104,575.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.","description_format":"text","description_chars":11467,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","C4ISR","Defense Manufacturing","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-11T05:28:41Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 50 · green card filings: 24","filings_12m":50,"filings_prev_12m":58,"green_card_filings_12m":24,"median_offered_wage_usd":124257,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":4}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.575,"p_room":1,"age_days":5,"expected_fill_days":20,"reasons":["conf:10","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":104575,"is_top_pay":false},"html_url":"https://alion.io/job/leidos-security-engineer-it-help-desk-technician","json_url":"https://alion.io/job/leidos-security-engineer-it-help-desk-technician.json","meta":{"generated_at":"2026-10-13T23:48:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36328,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7791},"rest":"https://alion.io/mcp/rest/get_company?id=7791"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fleidos-security-engineer-it-help-desk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fleidos-security-engineer-it-help-desk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fleidos-security-engineer-it-help-desk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/leidos-security-engineer-it-help-desk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fleidos-security-engineer-it-help-desk-technician"}]}