{"id":1266768,"url":"https://alion.io/job/leidos-senior-application-support-specialist","title":"Senior Application Support Specialist","company":{"id":7791,"name":"Leidos","domain":"leidos.com","url":"https://alion.io/company/leidos","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":170,"ghost_share":0,"stale_share":0.676,"repost_share":0.018,"time_to_fill_p50_days":20,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":105300,"max":190350,"currency":"USD","period":"year","gross":null,"usd_annual":190350},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false}],"status":"closed","first_seen_at":"2026-09-25T22:31:50Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-28T20:36:09Z","board_verified":false,"closed_at":"2026-09-28T20:36:09Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"The Senior Application Support Specialist provides front-line functional support to end users of an enterprise software application. The technician assists users in understanding system functionality, completing business processes, resolving application-related issues, and identifying the appropriate path for issues that require additional technical or functional support. The position serves as a liaison between end users and application support, development, testing, and business teams.\nPrimary Responsibilities\nRespond to end-user questions regarding application functionality, navigation, and established business processes.\nGuide users through application workflows and explain how system features should be used to accomplish business tasks.\nTroubleshoot reported application issues and determine whether the issue is related to user understanding, data, permissions, configuration, system functionality, or a potential software defect.\nReproduce reported problems and document the steps, conditions, expected behavior, and actual behavior.\nResolve issues within the Help Desk's established knowledge and authority and escalate issues requiring specialized functional or technical expertise.\nCreate, update, categorize, prioritize, and track support tickets through resolution.\nGather sufficient information before escalating potential defects to reduce unnecessary development-team investigation.\nAssist users with account, role, access, and permission questions in accordance with established procedures.\nResearch application documentation, knowledge articles, procedures, and previously resolved tickets to identify solutions.\nDevelop and maintain knowledge-base articles, FAQs, quick-reference guides, and other user-support documentation.\nIdentify recurring user questions or areas of confusion and recommend improvements to documentation, training, application usability, or business processes.\nCommunicate application changes, known issues, workarounds, and resolutions to affected users as appropriate.\nSupport new releases by becoming familiar with new and modified functionality before deployment.\nCoordinate with software developers, testers, business analysts, system administrators, and subject-matter experts when issues cannot be resolved at the Help Desk level.\nMaintain accurate records of user interactions, troubleshooting performed, resolutions, and escalations.\nMonitor support trends and identify recurring issues that may warrant corrective action, additional training, or application enhancement.\nProvide professional, customer-focused support to users with varying levels of technical proficiency.\nBasic Qualifications\nExperience providing application or end-user support\nAbility to learn complex enterprise software and business processes\nStrong analytical and troubleshooting skills\nAbility to explain technical or complex processes in understandable terms\nExperience with ticket-management and knowledge-management systems such as Jira and Confluence\nExcellent customer service based on active, empathetic listening with problem-solving focus\nStrong written and verbal communication skills\nAbility to distinguish among training, procedural, access, data, configuration, and software-related issues.\nPreferred Qualifications\nUnderstanding of training organizations, a plus.\nExperience with NIST application security requirements, a plus.\n►Please be advised that during the interview, you will be required to keep your camera on, and your interviewer will be taking your picture for identification purposes if an offer letter is extended to you.\nIf you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.\nOriginal Posting:\nSeptember 25, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.\nPay Range:\nPay Range $105,300.00 - $190,350.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.","description_format":"text","description_chars":4664,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","C4ISR","Defense Manufacturing","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-09-25T22:31:50Z"},{"event":"close","at":"2026-09-28T20:36:09Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 50 · green card filings: 24","filings_12m":50,"filings_prev_12m":58,"green_card_filings_12m":24,"median_offered_wage_usd":124257,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":190350,"is_top_pay":true},"html_url":"https://alion.io/job/leidos-senior-application-support-specialist","json_url":"https://alion.io/job/leidos-senior-application-support-specialist.json","meta":{"generated_at":"2026-10-15T06:12:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9350,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7791},"rest":"https://alion.io/mcp/rest/get_company?id=7791"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fleidos-senior-application-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fleidos-senior-application-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fleidos-senior-application-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/leidos-senior-application-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fleidos-senior-application-support-specialist"}]}