{"id":4134589,"url":"https://alion.io/job/leidos-service-desk-support","title":"Service Desk Support","company":{"id":7791,"name":"Leidos","domain":"leidos.com","url":"https://alion.io/company/leidos","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":330,"ghost_share":0.003,"stale_share":0.888,"repost_share":0.012,"time_to_fill_p50_days":28,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bethesda, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true},{"name":"TCP/IP","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-12T03:34:42Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Leidos is seeking a Tier 1/2 Service Desk / Deskside Support Administrator to support the National Digital Exploitation & OSINT Center (NDOC). This position provides first-line technical support to users within a highly secure enterprise environment and serves as the initial point of contact for IT service requests and incidents.\nThe successful candidate will provide support via phone, email, chat, remote assistance, and deskside visits to resolve common hardware, software, operating system, account, and peripheral issues. This individual will troubleshoot and resolve issues whenever possible while ensuring timely escalation of more complex incidents to higher-tier technical support teams.\nThis position requires excellent customer service skills, strong technical aptitude, and the ability to work effectively in a mission-focused environment supporting Intelligence Community operations.\nThe work location is Bethesda, Maryland at the Intelligence Community Campus.\nWork schedule is an onsite 8 hour shift between 0600-1800 Monday through Friday.\nPrimary Responsibilities\nServe as the first point of contact for customer requests and technical incidents through phone, email, chat, walk-up, and remote support.\n\nProvide timely and professional customer support while maintaining a high level of customer satisfaction.\n\nTroubleshoot and resolve common workstation, software, operating system, printer, telephone, and peripheral device issues.\n\nInstall, configure, relocate, and replace desktop computers, monitors, printers, telephones, and other end-user equipment.\n\nCreate, modify, disable, unlock, and troubleshoot Active Directory user and computer accounts.\n\nPerform password resets and assist users with authentication and account access issues.\n\nJoin workstations to the Windows domain and perform basic troubleshooting of Active Directory connectivity.\n\nDocument customer incidents, service requests, troubleshooting steps, and resolutions within the approved IT Service Management (ITSM) system.\n\nProperly prioritize, categorize, and escalate incidents that require higher-level technical support.\n\nPerform workstation imaging and deployment using approved enterprise tools and procedures.\n\nInstall approved software and perform basic application troubleshooting.\n\nPerform hardware diagnostics and coordinate warranty repairs or equipment replacement when required.\n\nAssist with workstation lifecycle activities including deployments, relocations, technology refreshes, and equipment recovery.\n\nSupport operating system updates and approved software installations.\n\nContribute to the creation and maintenance of technical knowledge articles and standard operating procedures.\n\nFollow established security policies and procedures when supporting classified and unclassified environments.\n\nParticipate in team meetings, training activities, and continuous process improvement initiatives.\n\nSupport scheduled maintenance activities outside normal business hours when required.\n\nBasic Qualifications\nBachelor's degree with 4+ years of relevant experience. Additional years of experience may be considered in lieu of a degree.\n\nExperience supporting Microsoft Windows desktop operating systems.\n\nExperience providing customer support in a Service Desk, Help Desk, or Deskside Support environment.\n\nExperience creating and managing user accounts within Microsoft Active Directory.\n\nExperience troubleshooting common Microsoft Windows operating system and application issues.\n\nExperience installing and supporting desktop hardware including workstations, printers, scanners, monitors, and peripheral devices.\n\nBasic understanding of Microsoft technologies including Active Directory, DNS, DHCP, and Group Policy.\n\nExperience using an enterprise IT Service Management (ITSM) platform such as ServiceNow, Remedy, or equivalent.\n\nAbility to accurately document incidents, service requests, and technical resolutions.\n\nStrong customer service, interpersonal, and communication skills.\n\nStrong analytical and problem-solving abilities.\n\nAbility to prioritize workload and manage multiple customer requests.\n\nAbility to work independently while collaborating effectively within a team environment.\n\nCandidate must meet DoD 8570 IAT Level II certification requirements (Security+ CE, SSCP, GSEC, CCNA Security, or equivalent with an appropriate Computing Environment certification).\n\nClearance\nTS/SCI with Polygraph required for Position or TS/SCI and willingness to obtain a poly.\n\nUS Citizenship is required due to the nature of the government contracts we support.\n\nPreferred Qualifications\nExperience supporting Microsoft 365 applications.\n\nExperience with Microsoft Endpoint Configuration Manager (MECM/SCCM) or Microsoft Intune.\n\nExperience supporting virtual desktop environments such as VMware Horizon or Citrix Virtual Apps and Desktops.\n\nFamiliarity with PowerShell for basic administrative tasks.\n\nExperience troubleshooting endpoint security software.\n\nExperience supporting secure or classified computing environments.\n\nITIL Foundation certification.\n\nMicrosoft, CompTIA, or other relevant desktop support certifications.\n\nExperience supporting workstation imaging and operating system deployment.\n\nBasic understanding of networking concepts including TCP/IP, DNS, and DHCP.\n\nIf you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.\nOriginal Posting:\nNovember 9, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.\nPay Range:\nPay Range $73,450.00 - $132,775.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.","description_format":"text","description_chars":6373,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["National Security","C4ISR","Defense Manufacturing","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-12T03:34:42Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 50 · green card filings: 24","filings_12m":50,"filings_prev_12m":58,"green_card_filings_12m":24,"median_offered_wage_usd":124257,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-11-12T06:47:47Z"},"pay":null,"html_url":"https://alion.io/job/leidos-service-desk-support","json_url":"https://alion.io/job/leidos-service-desk-support.json","meta":{"generated_at":"2026-11-12T06:47:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13495,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7791},"rest":"https://alion.io/mcp/rest/get_company?id=7791"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fleidos-service-desk-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fleidos-service-desk-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fleidos-service-desk-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/leidos-service-desk-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fleidos-service-desk-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4134589}},{"tool":"search_jobs","arguments":{"company":"leidos.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4134589},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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