# Service Desk Support

Leidos is seeking a Tier 1/2 Service Desk / Deskside Support Administrator to support the National Digital Exploitation & OSINT Center (NDOC). This position provides first-line technical support to users within a highly secure enterprise environment and serves as the initial point of contact for IT service requests and incidents. The successful candidate will provide support via phone, email, chat, remote assistance, and deskside visits to resolve common hardware, software, operating system, account, and peripheral issues. This individual will troubleshoot and resolve issues whenever possible while ensuring timely escalation of more complex incidents to higher-tier technical support teams. This position requires excellent customer service skills, strong technical aptitude, and the ability to work effectively in a mission-focused environment supporting Intelligence Community operations. The work location is Bethesda, Maryland at the Intelligence Community Campus. Work schedule is an onsite 8 hour shift between 0600-1800 Monday through Friday. Primary Responsibilities Serve as the first point of contact for customer requests and technical incidents through phone, email, chat, walk-up

- **Id**: 4134589
- **Url**: <https://alion.io/job/leidos-service-desk-support>
- **Role**: Support
- **Role family**: Support
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Bethesda, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 4
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-09T00:00:00Z
- **Employer posted date**: 2026-11-09
- **Last verified at**: 2026-11-12T03:34:42Z
- **Board verified**: yes
- **Days open**: 3
- **Description format**: text
- **Description chars**: 6373
- **Description truncated**: no
- **Benefits**: Equity
- **Relocation offered**: yes
- **Industries**: National Security, C4ISR, Defense Manufacturing, Engineering Services

## Company

- **Id**: 7791
- **Name**: Leidos
- **Domain**: leidos.com
- **Url**: <https://alion.io/company/leidos>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 77
- **Open postings**: 330
- **Ghost share**: 0.003
- **Stale share**: 0.888
- **Repost share**: 0.012
- **Time to fill p50 days**: 28
- **Computed at**: 2026-11-11T05:49:22Z

## Technologies

- **Active Directory** — Optional: no
- **DHCP** — Optional: no
- **DNS** — Optional: no
- **ITSM** — Optional: no
- **Service Desk** — Optional: no
- **ServiceNow** — Optional: no
- **Windows** — Optional: no
- **ITIL** — Optional: yes
- **PowerShell** — Optional: yes
- **TCP/IP** — Optional: yes
- **VMWare** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 3

## Requirements

- **Experience years min**: 4
- **Manages managers**: no
- **Security clearance**: yes

### Education

- **Level**: bachelor
- **Optional**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-12T03:34:42Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 50 · green card filings: 24; Filings 12m: 50

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 3
- **Expected fill days**: 27
- **Reasons**: conf:2, win:early, comp:brand
- **Computed at**: 2026-11-12T06:10:32Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.