{"id":1198832,"url":"https://alion.io/job/leidos-service-desk-technical-leadonsite-support","title":"Service Desk Technical Lead/Onsite Support","company":{"id":7791,"name":"Leidos","domain":"leidos.com","url":"https://alion.io/company/leidos","size_band":"5000+","is_staffing_agency":true,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":82,"ghost_share":0,"stale_share":0.61,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norfolk, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":151000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":28},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-09-24T19:43:10Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T00:09:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The SMIT Service Desk has an opening for an experienced Technical Lead to work in our Norfolk, VA office. This position provides Tier I assistance in problem resolution through mentoring and coaching through individual or classroom training instruction.\nIn addition, this Technical Lead will provide onsite support to troubleshoot, repair, and manage hardware, software, and network systems. It is essential for tasks requiring physical access and hands-on hardware repairs.\nPrimary Responsibilities\nAs a Service Desk Technical Lead/Onsite Support, you will:\nProvide onsite support\nTroubleshoot, repair, and manage hardware, software, and network systems onsite\nMonitor Teams Chat to assist Tier I Agents\nAssist with training sessions and performance progression\nPrepare for, lead, and follow-up on technical training sessions\nTrack agent performance\nAssist Supervisor with ticket analysis\nResearch mishandled tickets that get sent back to the team\nProvide escalation follow-up\nMentor and provide operational support to agents\nCoordinate with OST to ensure additional operational support coverage for the team\nCoordinate knowledge development and dissemination -Lead Service Desk Tier I team toward delivery of organizational goals\nPosition team toward delivery of Enterprise metrics\nAssist and train SvD agents\nProvide environment for continued agent development\nCommunicate effectively with peers and complimentary support groups for maximum efficiency in meeting SLR’s Basic Qualifications\nBasic Qualifications\nHigh school education or equivalent and 1-3 years general experience, or equivalent combination of experience and college level education\nMinimum of 6 months of tenure with the NMCI Service Desk\nIndividuals on a Performance Improvement Plan or Attendance Warning will not be considered\n8570 certification - CompTIA Security +CE\nThree months or more experience supporting NNPI and/or SIPR in a Tier 1 role.\nAbility to attain Flank Speed Tier 1.5 qualification within 30 days.\nSuperior skills in both written and verbal communication.\nProficiency with Microsoft PowerShell\nStrong problem-solving skills.\nAdvanced knowledge of computer and networking technology.\nAbility to effectively document issues, troubleshooting steps, and resolutions implemented.\nUnderstands NMCI internal structure, processes and tools.\nProficient with HPSM ticketing and Knowledge Management System.\nMust be a US Citizen.\nAble to work assigned shifts as needed, including overnights and weekends.\nPreferred Qualifications\nCandidates with Bachelor's degree in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service Desk\nCandidates with fewer than 4 attendance occurrences in a rolling 90-day period\nCandidates with strong metrics in PAR and AHT\nProactive learner who takes ownership of their own growth and career development\nThe hourly rate for this position is $36.00.\nIf you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.\nOriginal Posting:\nSeptember 24, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.\nPay Range:\nPay Range -The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.","description_format":"text","description_chars":3984,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T19:43:10Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:0","agency","win:early","comp:brand"],"computed_at":"2026-09-25T00:48:08Z"},"pay":null,"html_url":"https://alion.io/job/leidos-service-desk-technical-leadonsite-support","json_url":"https://alion.io/job/leidos-service-desk-technical-leadonsite-support.json","meta":{"generated_at":"2026-09-25T00:48:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":710,"day_limit":5000,"remaining_today":4290,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}