{"id":464475,"url":"https://alion.io/job/leidos-service-operations-lead","title":"Service Operations Lead","company":{"id":7791,"name":"Leidos","domain":"leidos.com","url":"https://alion.io/company/leidos","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":278,"ghost_share":0.004,"stale_share":0.871,"repost_share":0.011,"time_to_fill_p50_days":28,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Harman, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":169000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1779},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-08-20T00:00:00Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-11-03T02:49:31Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"About Leidos Australia\nAt Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life.\nBacked by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability, trust and purpose matter.\nLeidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits, flexibility and career pathways that help you grow while balancing life outside work. This includes:\nFlex Your Way - Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.\n\nWellbeing That Matters - Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.\n\nLearn Without Limits - Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.\n\nWork That Makes an Impact - Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.\n\nBuild Your Future - Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way.\n\nAnd Much More - These are just a few of the ways we invest in our people and help them thrive.\n\nAbout the Team\nYou’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes.\nWe deliver secure, resilient and innovative technology services that enable Defence enterprise and warfighting capabilities across multiple classified domains and networks. We provide world-class ICT operations and agile digital modernisation using advanced analytics, automation, hybrid cloud, DevSecOps, Infrastructure as Code, cybersecurity and AI to optimise highly complex, mission-critical environments.\nThe Opportunity\nThe Service Operations Lead is accountable for the strategic direction, health, performance, and continual improvement of multiple ICT services throughout their lifecycle. Acting as the process owner, you will ensure services remain aligned with customer requirements, commercial objectives, operational demands, and industry best practice while delivering measurable business value.\nWorking across a complex enterprise environment, you will collaborate closely with Service Management, Chief Technology, Solution Architecture, and Service & Technology Operations teams to shape, integrate, and sustain Leidos’ as-a-service offerings. You will provide strategic oversight of service performance, customer experience, operational risk, service evolution, and value realisation, while ensuring service management practices are embedded and effective.\nAs a trusted advisor and customer advocate, you will influence delivery teams, suppliers, and stakeholders to continually enhance service outcomes, ensuring services remain resilient, commercially viable, customer-focused, and operationally sustainable.\nKey Responsibilities\nAct as the process owner and customer advocate, maintaining strong stakeholder relationships and ensuring customer outcomes are represented throughout the service lifecycle.\n\nDevelop and maintain service strategies, roadmaps, governance activities, and continual improvement initiatives that support organisational and customer objectives.\n\nMonitor, analyse, and report on service performance, performance measures, risks, trends, and opportunities, providing clear insights and recommendations to senior stakeholders.\n\nLead service assurance, review, and change enablement activities to support service quality, compliance, operational effectiveness, and successful adoption of new capabilities.\n\nCollaborate across technical, operational, architecture, product, and supplier teams to drive integrated service outcomes, innovation, and value realisation.\n\nAbout You\nWe are looking for someone who brings judgement, curiosity and a collaborative approach to work that matters.\nSkills & Experience\nDemonstrated experience in ICT Service Delivery Management, Service Ownership, Service Operations, or similar service management roles within complex enterprise environments.\n\nStrong expertise in ITIL-based service management practices, including Incident, Problem, Change, Release, and Continual Service Improvement disciplines, with knowledge of ICT service management standards and ISO20000-aligned practices.\n\nProven ability to develop service strategies, lifecycle roadmaps, governance frameworks, business plans, and executive reporting while managing operational, commercial, and service delivery risks.\n\nExcellent stakeholder engagement, consultancy, communication, and influencing skills, with experience working across matrix organisations, customers, vendors, and senior leadership teams.\n\nTertiary qualifications in Information Technology, Computer Science, Business Management, or a related discipline are desirable. Experience supporting government, defence, or large-scale managed service environments is advantageous.\n\nThis role requires the successful applicant to be an Australian citizen and hold a NV-1 security clearance.\nIf this role interests you, we encourage you to apply. We value different experiences and are interested in the capability and potential you could bring.\nWhat to Expect When You Apply\nOur hiring process is designed to be straightforward, respectful and easy to navigate. If your skills, experience and qualifications look aligned with the role, our Talent Acquisition team will contact you to discuss the next stage. You can expect:\nAn initial conversation with our Talent Acquisition team\n\nAn interview with the hiring manager or interview panel\n\nWe’ll let you know what to expect before each stage, including who you’ll meet and how to prepare. If you need any adjustments or support during the process, please let us know.\nReady to explore what’s possible?\nIf this sounds like a role where you can make an impact and continue to grow, we’d like to hear from you. Please apply via the “Apply Now” button with your resume. If you have any questions about the role or recruitment process, please contact .\nIf you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.\nOriginal Posting:\nFor U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.\nPay Range:\nThe Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.","description_format":"text","description_chars":7802,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","C4ISR","Defense Manufacturing","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-09-06T12:00:57Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.448,"p_room":0.28,"age_days":74,"expected_fill_days":28,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/leidos-service-operations-lead","json_url":"https://alion.io/job/leidos-service-operations-lead.json","meta":{"generated_at":"2026-11-03T03:18:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4362,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7791},"rest":"https://alion.io/mcp/rest/get_company?id=7791"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fleidos-service-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fleidos-service-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fleidos-service-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/leidos-service-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fleidos-service-operations-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":464475}},{"tool":"search_jobs","arguments":{"company":"leidos.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":464475},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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