{"id":3352704,"url":"https://alion.io/job/leidos-servicenow-consultant","title":"ServiceNow Consultant","company":{"id":7791,"name":"Leidos","domain":"leidos.com","url":"https://alion.io/company/leidos","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":272,"ghost_share":0.004,"stale_share":0.879,"repost_share":0.011,"time_to_fill_p50_days":28,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canberra, Australia","Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-01T05:10:44Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"We’re a ‘Family Friendly’ certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.\n\nOur team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers\nDo Work That Matters\nLeidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.\nYour New Role and Responsibilities\nThe ServiceNow Consultant, reporting to the ServiceNow Product Owner, is a senior member of the ServiceNow Platform team, supporting platform capabilities to meet organisational and customer objectives under sustainment contracts.\nThis role leads improvement and remediation initiatives to maximise value from the ServiceNow investment, translating business and technical requirements into practical solutions for complex needs.\nIt provides technical governance, contributes to IT Service Management and Operations best practices, and supports the design of a platform operating model to improve go-live success and end-user adoption. The Consultant evaluates strategic and operational demands against the ServiceNow platform’s architecture, capabilities, and best practices.\nAdditionally, the role develops and maintains governance, standards, templates, and design patterns for teams delivering outcomes on the ServiceNow platform.\nResponsibilities\nDevelop and maintain ServiceNow solutions including components, integrations, workflows, and persona-based designs; contribute to organisational change management, training, and user enablement.\n\nDesign and configure ServiceNow modules and integrations, aligning out-of-the-box capabilities with business outcomes, ensuring security compliance, cost optimisation, and high platform performance and reliability.\n\nChampion platform best practices for development, deployment, release, and Evergreen maintenance; remediate customisations, support continuous updates, and enable low/no-code maturity across teams.\n\nLead and collaborate across teams, working with architects, developers, analysts, and stakeholders to consolidate requirements, support automation, improve integration, and ensure delivery of valuable, documented solutions.\n\nCoordinate platform operations, including resource scheduling, reporting, workload management, process improvement, mentoring team members, and engaging with vendors to maintain a best-practice implementation.\n\nAbout You\nIdeal for an experienced ITSM Specialist with a background as a ServiceNow Solution Architect, Developer, Technical Business Analyst or System Administrator. The role combines business process analysis with deep technical capability, requiring strong communication, stakeholder engagement, and a customer-focused mindset.\n\nDemonstrates creative problem-solving in complex, customised ServiceNow environments, with a preference for low-code, out-of-the-box solutions. Shows accountability for end-to-end design, ensuring stability, scalability, and sustainable outcomes.\n\nWorks effectively in agile, collaborative environments, embracing rapid prototyping, partnering with process owners, and proactively identifying priorities without waiting for direction. Strong judgement, ownership, and willingness to step in on critical issues are essential.\n\nHolds or is willing to maintain ServiceNow certifications, such as Certified Technical Architect or System Administrator; bachelor’s degree in Computer Information Systems or equivalent, with ITIL certification highly regarded.\n\nBrings hands-on ServiceNow expertise in administration, development, and architecture; skilled in ITSM operations, stakeholder workshops, cybersecurity, documentation, automation, and orchestration. Strong planning, mentoring, and communication skills round out this high-performance profile.\n\nThis role does require the successful applicant to be an Australian Citizen, hold a NV-1 level security clearance.\nDiverse Team Members, Shared Values and a Common Purpose\nProviding our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia.\nLeidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.\nOur five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.\nNext Steps\nTo apply for this role, follow the links or apply via our Careers page.\n\nRecruitment process - virtual / face to face interview & background checks.\n\nApplicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.\n\nWe are committed to making our recruitment process accessible to all candidates. Please contact our Careers team  if you’d like to discuss any additional support during your application or throughout the recruitment process.\n\nIf you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.\nOriginal Posting:\nFor U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.\nPay Range:\nThe Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.","description_format":"text","description_chars":7079,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","C4ISR","Defense Manufacturing","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-27T19:08:31Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.591,"p_room":0.9,"age_days":11,"expected_fill_days":28,"reasons":["conf:0","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/leidos-servicenow-consultant","json_url":"https://alion.io/job/leidos-servicenow-consultant.json","meta":{"generated_at":"2026-11-01T06:23:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9915,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7791},"rest":"https://alion.io/mcp/rest/get_company?id=7791"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fleidos-servicenow-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fleidos-servicenow-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fleidos-servicenow-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/leidos-servicenow-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fleidos-servicenow-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3352704}},{"tool":"search_jobs","arguments":{"company":"leidos.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3352704},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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