{"id":3852641,"url":"https://alion.io/job/leidos-system-support-specialist-2","title":"System Support Specialist","company":{"id":7791,"name":"Leidos","domain":"leidos.com","url":"https://alion.io/company/leidos","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":310,"ghost_share":0.003,"stale_share":0.881,"repost_share":0.013,"time_to_fill_p50_days":28,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Huntsville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T17:45:15Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"The Digital Sector at Leidos currently has an opening for an Entry-Level System Support Specialist to work in our Huntsville, AL office. This is an exciting opportunity to apply your technical skills and experience while supporting the NASA End-user Services and Technologies (NEST) Contract mission, providing end-user computing device services at Marshall Space Flight Center (MSFC).\nPRIMARY RESPONSIBILITIES:\nAssist with the setup and delivery of end-user services, including mobile devices, printers, and computer equipment, following established procedures and guidance from senior technicians.\nProvide basic technical support for end-user hardware, software, and device-related issues, troubleshooting common problems and escalating issues requiring additional technical expertise.\nInteract with NASA customers and contractors to provide basic information and assistance with NEST services, ensuring a positive customer service experience.\nPerform initial identification and basic troubleshooting of system issues using established procedures, escalating unresolved problems and incidents to senior-level technicians.\nAssist with documenting, tracking, and escalating third-party software and network-related issues to the appropriate technical support teams.\nSupport the fulfillment of end-user hardware and software requests, ensuring accurate documentation and adherence to established service processes.\nBASIC QUALIFICATIONS:\nHigh School Diploma or equivalent.\n4 years of Information Technology (IT) support experience.\nStrong written and verbal communication skills, with the ability to interact professionally with customers and team members.\nExperience providing technical support for current versions of the Windows operating system.\nExperience providing technical support for current versions of macOS.\nPREFERRED QUALIFICATIONS:\nKnowledge of and experience with the NASA desktop computing environment and software suite.\nExperience using ServiceNow to manage incidents and service requests.\nCLEARANCE REQUIREMENTS:\nU.S. Citizenship is required.\nAbility to obtain and maintain a Public Trust.\nThe salary for this position is approximately $30.00 - $35.52 an hour. The actual hourly rate is based on location.\nIf you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.\nOriginal Posting:\nNovember 3, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.\nPay Range:\nPay Range -The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. 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