{"id":570942,"url":"https://alion.io/job/lemana-pro-rukovoditel-razvitia-servisa-dlya-klientov","title":"Руководитель развития сервиса для клиентов","company":{"id":46269,"name":"Lemana Pro","domain":"lemanapro.ru","url":"https://alion.io/company/lemanapro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HeadHunter","truth_index":{"grade":"D","score":42,"open_postings":324,"ghost_share":0.83,"stale_share":0,"repost_share":0.886,"time_to_fill_p50_days":3,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Yablonovsky, Russia"],"countries":["RU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":106535,"max":null,"currency":"RUB","period":"month","gross":true,"usd_annual":14856},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T10:12:38Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T04:40:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ghost","repost_count":15,"flags":["repost"],"days_open":1},"description":"ОБЯЗАННОСТИ:\n Управление улучшением клиентского опыта магазина через анализ голоса клиента;\n Управление командой сектора касс и операционными менеджерами;\n Выявление и устранение причин неудовлетворённости клиентов;\n Работа с NPS, CSAT, обращениями, отзывами и операционными показателями;\n Внедрение новых процессов, стандартов, инструментов или моделей;\n Выявление и устранение барьеров CJM.\n ТРЕБОВАНИЯ:\n Опыт работы Не менее 3 лет управления;\n опыт постановки целей, контроля исполнения, развития команды;\n Опыт управления менеджерами либо самостоятельными командами;\n Опыт работы с NPS, CSAT, обращениями, отзывами.\n УСЛОВИЯ:\n Официальное трудоустройство и фиксированный оклад с 1-го дня работы;\n График работы 5/2 (по 8 часов), скользящие выходные (пт,сб или вс,пн), смены могут быть с 7:00 до 16:00, с 13:00 до 22:00;\n Совокупный уровень дохода - от 106 535 руб./мес. (до вычета налога):\n\n Фиксированный оклад от 95 200 руб./мес.;\n Компенсация питания 6 000 руб./мес. (до вычета налога);\n Ежемесячная премия от 4760 руб./мес. (по положению о премировании).\n\n Возможность получения квартальной премии до 25% от квартального дохода (по положению о премировании);\n\n Двойная оплата праздничных и выходных дней;\n\n Корпоративное обучение и доступ к базе знаний;\n Программа развития для каждого сотрудника и возможность карьерного роста;\n Работа в команде профессионалов;\n Расширенный социальный пакет: - уютная столовая, кафе для сотрудников; - корпоративный мобильный телефон для взаимодействия с клиентами; - стильная форма, комната отдыха, собственный тренажерный зал; - ДМС (включая стоматологию), телемедицина и страхование жизни. С каждым годом на выбор сотрудника становится доступно больше дополнительных опций. Например, частичная компенсация путешествий, затрат на обучение, спортивных занятий.","description_format":"text","description_chars":1804,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Retail & Shop Systems","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-09-09T12:37:47Z"},{"event":"close","at":"2026-09-14T10:18:43Z"},{"event":"restore","at":"2026-09-14T22:45:50Z"},{"event":"6","at":"2026-09-15T10:12:32Z"},{"event":"6","at":"2026-09-18T10:12:32Z"},{"event":"6","at":"2026-09-21T10:12:32Z"},{"event":"open","at":"2026-09-22T01:40:49Z"},{"event":"6","at":"2026-09-24T10:12:32Z"},{"event":"6","at":"2026-09-27T10:12:32Z"},{"event":"6","at":"2026-09-30T10:12:32Z"},{"event":"6","at":"2026-10-03T10:12:32Z"},{"event":"6","at":"2026-10-06T10:12:32Z"},{"event":"6","at":"2026-10-09T10:12:38Z"},{"event":"6","at":"2026-10-12T10:12:38Z"},{"event":"6","at":"2026-10-15T10:12:38Z"},{"event":"open","at":"2026-10-15T18:36:33Z"},{"event":"6","at":"2026-10-18T10:12:38Z"},{"event":"6","at":"2026-10-21T10:12:38Z"},{"event":"open","at":"2026-10-22T01:04:22Z"},{"event":"6","at":"2026-10-24T10:12:38Z"},{"event":"6","at":"2026-10-27T10:12:38Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.3,"p_room":0.9,"age_days":1,"expected_fill_days":3,"reasons":["conf:1","repost:15","stale_co","velocity","ghost","win:mid","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":14856,"is_top_pay":false},"html_url":"https://alion.io/job/lemana-pro-rukovoditel-razvitia-servisa-dlya-klientov","json_url":"https://alion.io/job/lemana-pro-rukovoditel-razvitia-servisa-dlya-klientov.json","meta":{"generated_at":"2026-10-29T06:42:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10205,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":46269},"rest":"https://alion.io/mcp/rest/get_company?id=46269"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flemana-pro-rukovoditel-razvitia-servisa-dlya-klientov"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flemana-pro-rukovoditel-razvitia-servisa-dlya-klientov"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flemana-pro-rukovoditel-razvitia-servisa-dlya-klientov"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lemana-pro-rukovoditel-razvitia-servisa-dlya-klientov\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flemana-pro-rukovoditel-razvitia-servisa-dlya-klientov"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":570942}},{"tool":"search_jobs","arguments":{"company":"lemanapro.ru","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":570942},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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