{"id":3473530,"url":"https://alion.io/job/lemonade-user-communications-product-leader","title":"User communications Product leader","company":{"id":58652,"name":"Lemonade","domain":"lemonade.com","url":"https://alion.io/company/lemonade-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":81,"open_postings":18,"ghost_share":0,"stale_share":0.778,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tel Aviv, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":113000,"max_usd":264000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1783},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T17:17:19Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-12T04:58:16Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"We're looking for a User communication Product leader to own and evolve how Lemonade communicates with customers - across every product surface, channel, and AI-powered experience we ship.\nThis isn't a traditional writing role. Lemonade puts the written word at the core of everything, and you get to lead it. You'll own our internal system that enables humans and AI to explain complex insurance moments simply, consistently, and at scale. You'll set the bar for what \"Lemonade-y\" means in practice, and work through the most advanced and nuanced communication challenges we face.\nWe believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.\nOur AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.\nIn this role you'll:\nOwn product voice and communication quality through our internal system, setting the bar for clear, concise copy that reduces friction and turns confusing moments into intuitive ones - getting to the mind and heart of our users to drive real outcomes\n\nDefine how we use and scale UX copy, support macros, and AI-generated product communication across human and automated channels\n\nContinuously improve output quality through training, evaluation, and feedback loops, and monitor copy quality across all product surfaces\n\nMaintain and evolve communication guidelines in collaboration with stakeholders, positioning automation and scalable systems that enable teams to produce Lemonade-quality communication efficiently\n\nAct as the subject-matter expert on what makes communication \"Lemonade-y,\" ensuring alignment between human and automated experiences so customers receive a consistent voice regardless of channel\n\nDefine and promote best practices for integrating AI into customer-facing experiences while maintaining clarity, trust, and brand consistency\n\nBridge Product and customer-facing teams to ensure consistent, clear explanations across support macros, partner comms, inside sales, and agents\n\nPartner with Support to identify recurring confusion points and address them at the source through copy, flows, automation, and education\n\nWhat you'll need:\n7+ years of experience in UX writing, content design, content strategy, or a related role within a product-led company\n\nA portfolio that demonstrates your ability to turn complex, confusing moments into clear, intuitive experiences\n\nDeep understanding of microcopy best practices across flows, modals, error states, and onboarding\n\nExperience working with AI writing tools and a genuine curiosity for how automation shapes customer communication\n\nStrong cross-functional collaboration skills - you're comfortable working with Product, Engineering, Support, and CX teams simultaneously\n\nAn eye for consistency and the ability to build systems, guidelines, and workflows that scale across teams\n\nData-driven mindset with comfort tracking copy quality, support ticket trends, and adoption metrics\n\nExcellent written English with full professional fluency\n\nAbility to work in an office environment most days of the week\n\nEnthusiasm about learning and adapting to the exciting world of AI - a commitment to exploring this field is a fundamental part of our culture","description_format":"text","description_chars":3490,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-29T18:04:55Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.623,"p_room":0.9,"age_days":12,"expected_fill_days":31,"reasons":["conf:2","stale_co","velocity","win:mid"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/lemonade-user-communications-product-leader","json_url":"https://alion.io/job/lemonade-user-communications-product-leader.json","meta":{"generated_at":"2026-11-12T07:00:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13934,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58652},"rest":"https://alion.io/mcp/rest/get_company?id=58652"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flemonade-user-communications-product-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flemonade-user-communications-product-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flemonade-user-communications-product-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lemonade-user-communications-product-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flemonade-user-communications-product-leader"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3473530}},{"tool":"search_jobs","arguments":{"company":"lemonade.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3473530},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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