{"id":4086683,"url":"https://alion.io/job/lemonjuice-solutions-front-desk-agent-orb-2","title":"Front Desk Agent- ORB","company":{"id":3861042,"name":"Lemonjuice Solutions","domain":"lemonjuicesolutions.com","url":"https://alion.io/company/lemonjuice-solutions","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kissimmee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Verification & Validation","optional":true}],"status":"live","first_seen_at":"2026-11-11T19:06:10Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T19:06:10Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Looking for a dedicated, team-oriented candidate to join our Front Desk team at ourOrbit One Vacation Villasin Kissimmee, FL!\nWork Type: Full-time. Hourly. Year-round.\nWork Hours: 40 hours a week, 8-hour shifts.\nWork Schedule: Flexible with AM/PM shifts.\nWeekend and holiday availability is required.\nRobust benefits available for this position.\nPosition Summary:\nProcesses all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secures payment; activate/reissue room keys. Ensures rates match established codes, and document exceptions. Communicates to appropriate staff when guests are waiting for an available room. Advises guest of messages. Clears departures in computer system. Coordinates with Housekeeping to track room status and guest concerns. Files guest paperwork or documentation. Operates telephone switchboard station. Runs and checks daily reports, contingency lists, and credit card authorization reports. Supplies guests with directions and information. Answers, records, and processes all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Counts and secures bank at beginning and end of shift. Processes all payment types, vouchers, paid-outs, charges, and provide change.\nReports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors.\nKey Duties/Accountabilities\nAnswers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call.\nSpeaks to guests and co-workers using clear, appropriate, and professional language.\nDiscusses work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.\nTalks with and listens to other associates to effectively exchange information.\nExchanges information with other associates using electronic devices (e.g., pagers and two-way radios, email).\nActivates room keys using electronic key machine and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.\nEnsures rates match market codes and that any exceptions are documented and include an explanation.\nSecures valid form of payment (e.g., credit card, cash) prior to issuing room key.\nProcesses all guest check-ins by confirming reservations in computer system verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.\nProcesses all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.\nAccommodates requests for room changes when possible.\nCommunicates to appropriate staff that there are guests that are waiting for an available room.\nVerifies and adjusts billing for guests. Sets up accurate accounts for each guest upon check-in according to their requirements (i.e., shares, separate room/tax/incidentals, comp).\nAssigns room according to guest request and preferences whenever possible.\nInforms guest of any messages (e.g., voicemail, mail, faxes) received for them and send to room if required.\nKeeps track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.\nClears departures in computer system to document that rooms are no longer occupied.\nCoordinates with Housekeeping to track readiness of rooms for check-in and to report guest concerns.\nReviews requests for late check-outs and approve according to occupancy.\nFiles guest paperwork or documentation.\nPreferred Qualifications\n**Kindly be advised that all educational credentials listed on your resume will be subject to verification and validation.**\nHigh school diploma or G.E.D.; or one year of related experience and/or training; or equivalent combination of education and experience\nVocational School Degree or Business Certification.\nCompany Culture\nCelebrate Success\nStrive for Excellence\nSeek to Understand\nAdapt Quickly\nTell the Truth\nChange Champions\nHuman Centric","description_format":"text","description_chars":5233,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management"],"lifecycle":[{"event":"open","at":"2026-11-11T19:06:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:2","win:early"],"computed_at":"2026-11-11T21:54:48Z"},"pay":null,"html_url":"https://alion.io/job/lemonjuice-solutions-front-desk-agent-orb-2","json_url":"https://alion.io/job/lemonjuice-solutions-front-desk-agent-orb-2.json","meta":{"generated_at":"2026-11-11T21:54:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":43226,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3861042},"rest":"https://alion.io/mcp/rest/get_company?id=3861042"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flemonjuice-solutions-front-desk-agent-orb-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flemonjuice-solutions-front-desk-agent-orb-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flemonjuice-solutions-front-desk-agent-orb-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lemonjuice-solutions-front-desk-agent-orb-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flemonjuice-solutions-front-desk-agent-orb-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4086683}},{"tool":"search_jobs","arguments":{"company":"lemonjuicesolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4086683},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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