{"id":940039,"url":"https://alion.io/job/lendable-it-support-lead","title":"IT Support Lead","company":{"id":5868,"name":"Lendable","domain":"lendable.co.uk","url":"https://alion.io/company/lendable","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":85,"open_postings":12,"ghost_share":0,"stale_share":0.583,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Machine Learning","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"Bash","optional":true},{"name":"GCP","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-09-15T15:26:03Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-11-07T06:35:46Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"About Lendable\nLendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:\nOne of the UK’s most exciting unicorns with a team of over 800 people\n\nAmong thefastest-growing tech companies in the UK\n\nProfitable since 2017\n\nBacked by top investors including Balderton Capital andGoldman Sachs\n\nLoved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)\n\nSo far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.\nWe’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.\nJoin us if you want to\nTake ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1\n\nWork in small teams of exceptional people: Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions\n\nBuild the best technology in-house: we use new data sources, machine learning and AI to make machines do the heavy lifting\n\nAbout the role\nA proactive IT Lead who thrives on developing and scaling high-performing support teams. You’ll be responsible for the operational effectiveness of our IT function, guiding IT Engineers to provide best-in-class service in a fast-paced environment.\nYou’re passionate about empowering teams, solving complex challenges, and continuously innovating to improve business outcomes. You balance people leadership with technical excellence, and you have a knack for inspiring others to achieve high standards, all while fostering a collaborative, inclusive team culture.\nYou’ll be pivotal in shaping Lendable’s IT strategy and ensuring our IT environment supports both rapid growth and industry-leading user experiences. Crucially, you will be hands-on actively resolving technical issues and automating workflows while growing your skills and leadership to progress into an IT Manager role.\nWhat you'll be doing\nSupport the Head of IT to Lead and support the IT team, overseeing day-to-day operations, workload distribution, and performance\n\nSet strategic direction for IT, aligning team objectives to business needs and company growth goals\n\nAct as an escalation point for complex technical issues, ensuring prompt resolution and maintaining excellent user satisfaction\n\nEnsure consistent, compliant support for Windows, MacOS, and Linux platforms as well as mobile devices and office equipment\n\nDevelop and implement IT standards, knowledge base articles, and training resources\n\nDrive continuous improvement of IT workflows, through automation and process optimisation\n\nOversee onboarding and offboarding processes for new joiners across multiple UK and international locations\n\nCollaborate with IT, Security, and Engineering counterparts to maintain high levels of uptime, reliability, and data protection\n\nSelect, configure, and manage ITSM/ticketing systems and ensure accurate reporting on support metrics\n\nSupport office and remote working technology needs and encourage a culture of innovation and accountability\n\nWhat we’re looking for\nMinimum of 5+ years in IT Support/IT Systems/Service Desk environments\n\nDemonstrated experience with MDM platforms such as Jumpcloud, Jamf, or Kandji\n\nExperience in leading teams\n\nProven coaching abilities, with a track record of supporting high-performing, inclusive teams\n\nExperience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisations\n\nAdvanced troubleshooting skills with computers (especially MacOS), mobile devices, and other peripherals\n\nStrong communication and stakeholder management skills\n\nUnderstanding of security protocols and strategies for threat mitigation\n\nWillingness to travel to office locations in Kent and London as needed\n\nNice to haves\nFamiliarity with scripting languages (e.g. Bash, PowerShell) for automation and process improvement\n\nKnowledge of cloud platforms such as AWS and Google Cloud\n\nDirect experience scaling IT functions in high-growth tech environments\n\nIndustry experience in fintech or financial services is a plus\n\nExperience with network management and troubleshooting\n\nInterview process\nA quick phone call with one of the team\n\nTechnical Interview\n\nTeam Interview\nMeet the team you’ll work with daily\n\nCulture Interview\nMeet a member of the senior tech leadership.\n\nLife at Lendable\nWinning team: the opportunity to scale up one of the world’s most successful fintech companies\n\nFlexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites\n\nSocials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls\n\nHealth coverage: support for your physical and mental wellbeing, including private health cover\n\nRetirement & savings: long-term financial wellbeing through retirement savings plans\n\nEmployee referral programme: earn a competitive bonus when you refer successful new team members\n\nOffice meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations\n\nSustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations\n\nPlease note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.\nCheck out our blog!","description_format":"text","description_chars":5841,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Office meals","Retirement plans"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-09-15T16:56:09Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.511,"p_room":0.55,"age_days":52,"expected_fill_days":38,"reasons":["conf:3","stale_co","velocity","win:tail"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/lendable-it-support-lead","json_url":"https://alion.io/job/lendable-it-support-lead.json","meta":{"generated_at":"2026-11-07T08:22:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4826,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5868},"rest":"https://alion.io/mcp/rest/get_company?id=5868"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flendable-it-support-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flendable-it-support-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flendable-it-support-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lendable-it-support-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flendable-it-support-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":940039}},{"tool":"search_jobs","arguments":{"company":"lendable.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":940039},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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