{"id":3021695,"url":"https://alion.io/job/lendable-senior-it-support-engineer","title":"Senior IT Support Engineer","company":{"id":5868,"name":"Lendable","domain":"lendable.co.uk","url":"https://alion.io/company/lendable","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":11,"ghost_share":0,"stale_share":0.818,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":77000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Machine Learning","optional":false},{"name":"Okta","optional":false},{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"PowerShell","optional":true},{"name":"SIEM","optional":true}],"status":"live","first_seen_at":"2026-10-21T16:26:50Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T16:16:36Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Lendable\nLendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:\nOne of the UK’s most exciting unicorns with a team of over 800 people\n\nAmong thefastest-growing tech companies in the UK\n\nProfitable since 2017\n\nBacked by top investors including Balderton Capital andGoldman Sachs\n\nLoved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)\n\nSo far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.\nWe’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.\nJoin us if you want to\nTake ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1\n\nWork in small teams of exceptional people: Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions\n\nBuild the best technology in-house: we use new data sources, machine learning and AI to make machines do the heavy lifting\n\nAbout the role\nAre you Senior IT Support Engineer that enjoys developing and automating in house IT systems, troubleshooting the office IT environment and administering day to day IT related requests?\nThis is a chance to build out the IT support team in Mexico together with our growing team in the UK and ensure excellent support for Lendable (900+ people).\nWe are looking for someone who has a genuine interest in solving end-user problems in a fast paced 24/7 environment. You are naturally curious, and you are continuously seeking for innovation and automation whilst dealing with a high volume of incoming requests.\nThis is a role where you can have a massive impact in a hyper growth environment. If you like a challenge, this is the right role and place for you!\nWhat you will do\nBe the first point of contact for our office staff with their IT issues\n\nSupport IT BAU tasks, including ticketing, troubleshooting, and maintenance, as well as managing repairs and disposal of tech equipment.\n\nProvide direct support for Windows and MacOS. Ensuring they are up-to-date and compliant with the IT standards\n\nOnboarding of new joiners across multiple geographic locations and support with their technical needs\n\nMaintain and troubleshoot other office technical equipment, i.e. Video conferencing equipment, network and other IT peripherals\n\nDevelop and implement system scripting tasks to streamline processes and implement integrations between SaaS and internal services\n\nImplement and maintain identity access management integration, networking, debugging, and external file and secret sharing tooling (e.g. SFTP)\n\nProvide global IT support, including a share of the on-call rota, and work closely with colleagues in the UK, EU and US during overlapping hours.\n\nWhat we’re looking for\nMinimum of 3+ years experience in IT Support/Service desk support\n\nExperience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji.\n\nMust have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk.\n\nFamiliarity with Identity Provider (IDP) platforms such as Okta, as well as knowledge of Group Policy Objects (GPO)\n\nHands-on experience running Okta and our VPN / secure remote access as code.\n\nA natural problem solver with a high level of attention to detail & excellent verbal and written communication\n\nA self-starter who takes full ownership of tasks and projects, working independently to effectively manage their workload\n\nWillingness to visit our office locations in Kent and London as required\n\nNice to haves\nUnderstanding of cybersecurity concepts and best practices, including firewalls, intrusion detection / prevention systems, and security information and event management (SIEM) systems.\n\nHave some scripting knowledge and/or experience. (Bash or PowerShell)\n\nIndustry-specific background knowledge, particularly in sectors like finance.\n\nExperienced in network management and troubleshooting\n\nExperience / understanding security protocols and threat mitigation strategies to protect systems and data.\n\nInterview process\nA 15 minute online cognitive assessment.\n\nA quick phone call with one of the Talent Team\n\nOnsite or Video Interview\nTechnical Interview\n\nMeet the team you’ll work with daily\n\nMeet a member of the senior tech leadership.\n\nLife at Lendable\nWinning team: the opportunity to scale up one of the world’s most successful fintech companies\n\nFlexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites\n\nSocials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls\n\nHealth coverage: support for your physical and mental wellbeing, including private health cover\n\nRetirement & savings: long-term financial wellbeing through retirement savings plans\n\nEmployee referral programme: earn a competitive bonus when you refer successful new team members\n\nOffice meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations\n\nSustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations\n\nPlease note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.\nCheck out our blog!","description_format":"text","description_chars":5835,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Office meals","Retirement plans"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-10-21T18:00:48Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":34,"reasons":["conf:1","stale_co","velocity","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/lendable-senior-it-support-engineer","json_url":"https://alion.io/job/lendable-senior-it-support-engineer.json","meta":{"generated_at":"2026-10-22T17:29:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18463,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5868},"rest":"https://alion.io/mcp/rest/get_company?id=5868"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flendable-senior-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flendable-senior-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flendable-senior-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lendable-senior-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flendable-senior-it-support-engineer"}]}