{"id":1536159,"url":"https://alion.io/job/lennar-customer-care-representative-2","title":"Customer Care Representative","company":{"id":8113,"name":"Lennar","domain":"lennar.com","url":"https://alion.io/company/lennar","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Schaumburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-08-21T00:00:00Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-04T22:30:16Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"Customer Care Representative\nWe are Lennar\nLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an\nextraordinary experience for our Homeowners, Communities, and Associates by building quality homes\nand providing exceptional customer service, giving back to the communities in which we work and live in,\nand fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has\nbeen recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the\nUnited States.\nA Career that Empowers You to Build Your Future\nThe Customer Care Representative is a key member of the Lennar Customer Care Team, providing\nwarranty and service support to Homeowners through digital channels. The role is dedicated to\nenhancing Customer Satisfaction by responding to Homeowner service requests quickly and\nprofessionally using remote assessment, digital communication, and virtual technology. Clear and\nproactive communication with Homeowners, field teams, and Trade Partners is essential for timely and\neffective issue resolution.\nYour Responsibilities on the Team\n·Professionally and promptly handle requests by contacting the Homeowner after reviewing\nprovided documentation, homesite and case history to ensure familiarity with the matter.\n·Use remote assistance tools to patiently guide Homeowners through troubleshooting,\ninvestigative and resolution steps.\n·Share guidance on warranty coverage, out-of-warranty items, and self-help solutions.\n·Document and maintain all findings, including pertinent documents, photos, and correspondence\nusing provided technology to ensure thorough case documentation.\n·Determine the scope of work for warranty repairs, troubleshoot and resolve minor issues\nremotely, and coordinate with Trade Partners for further action.\n·Ensure repairs are completed and Homeowners are satisfied through knowledgeable, friendly,\nand proactive support.\n·Deliver comprehensive support in accordance with Lennar’s warranty policies and quality\nstandards.\n·Process back charges and EPOs to ensure prompt payment of Trade Partners as needed.\n·Proactively remedy any trade partner scheduling, communication, or payment related issues.\n·Participate in after-hours on-call rotation and expedite emergency repairs, as directed by\nmanagement.\n·Perform additional duties as assigned to support the overall success of the division.\nYour Toolbox\nMinimum High School or GED required.\nExcellent verbal and written communication skills.\nPrior customer service experience required, preferably with a homebuilder.\nMust possess good organizational and time-management skills, and understand technical\naspects of residential construction.\nAvailability to work flexible hours based on business needs, including evenings, weekends, and\nholidays.\nAble to analyze problems, determine solutions, and produce desired outcome.\nIntermediate to advanced PC skills (Microsoft Word and Excel).\nMust possess professional attitude to represent company in a positive manner.\nContacts\nDaily interaction with various division personnel, outside agencies, business partners, consultants\nand homeowners. Regular contact with the public. Frequent external contacts where matters\ndiscussed require resourcefulness, patience, clarity and tact.\nPhysical & Office/Site Presence Requirements:\nThis is primarily a sedentary office position which requires the incumbent to have the ability to\noperate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25\nlbs. Finger dexterity is necessary.\nThis description outlines the basic responsibilities and requirements for the position noted. This is not a\ncomprehensive listing of all job duties of the Associates. Duties, responsibilities, and activities may\nchange at any time with or without notice.\nLennar is an equal opportunity employer and complies with all applicable\nfederal, state, and local fair employment practices laws\nThis information is intended to be a general overview and may be modified by the company due to factors affecting the business.\nGeneral Overview of Compensation & Benefits:\nThis position may be eligible for bonuses.\nThis position may be eligible for commissions.\nThis position will be eligible for the described benefits listed in the above section in accordance with Company Policy.\nThis information is intended to be a general overview and may be modified by the Company due to factors affecting the business.\nLife at Lennar\nAt Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.comto view our suite of benefits.\nJoin the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities.\nLennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.","description_format":"text","description_chars":6191,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Education assistance","Health insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Property Development","Residential Real Estate"],"lifecycle":[{"event":"open","at":"2026-09-30T18:48:03Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 19 · green card filings: 1","filings_12m":19,"filings_prev_12m":19,"green_card_filings_12m":1,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.232,"p_room":0.28,"age_days":44,"expected_fill_days":18,"reasons":["conf:1","stale_co","wave","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/lennar-customer-care-representative-2","json_url":"https://alion.io/job/lennar-customer-care-representative-2.json","meta":{"generated_at":"2026-10-05T00:13:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":170,"day_limit":5000,"remaining_today":4830,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}