{"id":1651236,"url":"https://alion.io/job/lennar-customer-care-representative-6","title":"Customer Care Representative","company":{"id":8113,"name":"Lennar","domain":"lennar.com","url":"https://alion.io/company/lennar","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":23,"ghost_share":0,"stale_share":0.913,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charleston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-13T18:20:15Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"HB - Customer Care Representative\nWe are Lennar\nLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating anextraordinary experience for our Homeowners, Communities, and Associates by building quality homesand providing exceptional customer service, giving back to the communities in which we work and live in,and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar hasbeen recognized as a Fortune 500® company and consistently ranked among the top homebuilders in theUnited States.\nA Career that Empowers You to Build Your Future\nThe Customer Care Representative is a key member of the Lennar Customer Care Team, providingwarranty and service support to Homeowners through digital channels. The role is dedicated toenhancing Customer Satisfaction by responding to Homeowner service requests quickly andprofessionally using remote assessment, digital communication, and virtual technology. Clear andproactive communication with Homeowners, field teams, and Trade Partners is essential for timely andeffective issue resolution. Your\nResponsibilities\non the Team\nProfessionally and promptly handle requests by contacting the Homeowner after reviewingprovided documentation, homesite and case history to ensure familiarity with the matter.\nUse remote assistance tools to patiently guide Homeowners through troubleshooting,investigative and resolution steps.\nShare guidance on warranty coverage, out-of-warranty items, and self-help solutions.\nDocument and maintain all findings, including pertinent documents, photos, and correspondenceusing provided technology to ensure thorough case documentation.\nDetermine the scope of work for warranty repairs, troubleshoot and resolve minor issuesremotely, and coordinate with Trade Partners for further action.\nEnsure repairs are completed and Homeowners are satisfied through knowledgeable, friendly,and proactive support.\nDeliver comprehensive support in accordance with Lennar’s warranty policies and qualitystandards.\nProcess back charges and EPOs to ensure prompt payment of Trade Partners as needed.\nProactively remedy any trade partner scheduling, communication, or payment related issues.\nParticipate in after-hours on-call rotation and expedite emergency repairs, as directed bymanagement.\nPerform additional duties as assigned to support the overall success of the division.\nYour Toolbox\nMinimum High School or GED required.\nExcellent verbal and written communication skills.\nPrior customer service experience required, preferably with a homebuilder.\nMust possess good organizational and time-management skills, and understand technicalaspects of residential construction.\nAvailability to work flexible hours based on business needs, including evenings, weekends, andholidays.\nAble to analyze problems, determine solutions, and produce desired outcome.\nIntermediate to advanced PC skills (Microsoft Word and Excel).Must possess professional attitude to represent company in a positive manner.\nContacts\nDaily interaction with various division personnel, outside agencies, business partners, consultants and homeowners. Regular contact with the public. Frequent external contacts where matters discussed require resourcefulness, patience, clarity and tact. Physical & Office/Site Presence\nRequirements\n:This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities, and activities may change at any time with or without notice. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.\n#LI-JS1 #CB\nLife at Lennar\nAt Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.comto view our suite of benefits.\nJoin the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities.\nLennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.","description_format":"text","description_chars":5666,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Education assistance","Health insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Property Development","Residential Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-02T00:20:19Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 19 · green card filings: 1","filings_12m":19,"filings_prev_12m":19,"green_card_filings_12m":1,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.474,"p_room":0.9,"age_days":12,"expected_fill_days":19,"reasons":["conf:2","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/lennar-customer-care-representative-6","json_url":"https://alion.io/job/lennar-customer-care-representative-6.json","meta":{"generated_at":"2026-10-13T22:01:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33656,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8113},"rest":"https://alion.io/mcp/rest/get_company?id=8113"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flennar-customer-care-representative-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flennar-customer-care-representative-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flennar-customer-care-representative-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lennar-customer-care-representative-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flennar-customer-care-representative-6"}]}