{"id":1536105,"url":"https://alion.io/job/lennar-field-customer-care-representative-4","title":"Field Customer Care Representative","company":{"id":8113,"name":"Lennar","domain":"lennar.com","url":"https://alion.io/company/lennar","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":24,"ghost_share":0,"stale_share":0.917,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":51000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":850},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true}],"status":"closed","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-11T01:43:24Z","board_verified":false,"closed_at":"2026-10-11T01:43:24Z","days_open":31,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":31},"description":"Field Customer Care Representative\nWe are Lennar\nLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.\nA Career that Empowers You to Build Your Future\nThe Field Customer Care Representative is a key member of the Lennar Customer Care Team, providing warranty and service support to Homeowners through hands-on evaluation and resolution of warranty concerns. This role focuses on in-field assessments, homesite visits, rigorous investigation of potential warranty issues, and managing complex, multi-trade cases that demand strong construction knowledge. Clear and proactive communication with Homeowners, Customer Care Teams, and Trade Partners is essential for timely and effective issue resolution.\nYour Responsibilities on the Team\nConduct on-site inspections and homesite visits to evaluate homeowner concerns and verify warranty coverage.\nInvestigate potential warranty issues, identify root causes, and determine corrective actions aligned with Lennar standards.\nManage complex cases that require coordinating multiple trades, scheduling, and materials to achieve timely resolution.\nCommunicate proactively and professionally with homeowners, trade partners, and internal teams.\nProactively remedy any trade partner scheduling, communication, or payment related issues.\nDocument findings, photos, and communications thoroughly in the appropriate CRM system for accurate case tracking and transparency.\nPrepare detailed scopes of work and oversee execution to meet quality and safety expectations.\nTroubleshoot and resolve minor construction issues on-site when feasible.\nEnsure compliance with Lennar’s warranty policies, building codes, and best practices during all evaluations.\nMaintain knowledge of community details, HOA guidelines, and local regulations relevant to homeowner concerns.\nAssist with New Home Celebrations, New Home Acceptance, and other assigned customer touchpoints.\nParticipate in after-hours on-call rotation and expedite emergency repairs via virtual means as needed.\nPerform additional duties as assigned to support the overall success of the division.\nYour Toolbox\nMinimum High School or GED required; technical or construction training preferred.\n2+ years of experience in residential construction, warranty service, or customer care with a homebuilder.\nStrong understanding of construction methods, building systems, and technical problem-solving.\nMust possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction.\nAbility to analyze issues, develop solutions, and manage multiple priorities effectively.\nProficiency in Microsoft Word, Excel, and CRM platforms.\nAbility to work flexible hours and travel regularly to homesites.\nExcellent verbal and written communication skills.\nMust possess professional attitude to represent company in a positive manner.\nContacts\nDaily interaction with various division personnel, outside agencies, business partners, consultants and homeowners. Regular contact with the public. Frequent external contacts where matters discussed require resourcefulness, patience, clarity and tact.\nPhysical & Office/Site Presence Requirements:\nThis role includes regular homesite visits and requires the ability to walk uneven terrain, bend, stoop, lift up to 25 lbs., and use mobile technology in the field.\nThis description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities, and activities may change at any time with or without notice.\nLennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.\n#LI-AS1\nLife at Lennar\nAt Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.comto view our suite of benefits.\nJoin the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities.\nLennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.","description_format":"text","description_chars":5917,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Education assistance","Health insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Property Development","Residential Real Estate"],"lifecycle":[{"event":"open","at":"2026-09-30T18:48:03Z"},{"event":"close","at":"2026-10-11T01:43:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 19 · green card filings: 1","filings_12m":19,"filings_prev_12m":19,"green_card_filings_12m":1,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/lennar-field-customer-care-representative-4","json_url":"https://alion.io/job/lennar-field-customer-care-representative-4.json","meta":{"generated_at":"2026-10-15T16:33:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25183,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8113},"rest":"https://alion.io/mcp/rest/get_company?id=8113"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flennar-field-customer-care-representative-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flennar-field-customer-care-representative-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flennar-field-customer-care-representative-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lennar-field-customer-care-representative-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flennar-field-customer-care-representative-4"}]}