{"id":1269149,"url":"https://alion.io/job/lennox-customer-experience-specialist-nas","title":"Customer Experience Specialist - NAS","company":{"id":1861860,"name":"Lennox","domain":"lennox.com","url":"https://alion.io/company/lennox-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Lauderdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-25T23:26:48Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-26T07:45:43Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Who We Are\nLennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.\nWe have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).\nBenefits:\nFor information regarding our impressive benefits package, please visit our web site at LII Benefits. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.\nWhat Drives Success\nDuties include, but are not limited to:\nDevelops and maintains favorable relationships with new and existing clients in order to increase revenue\nUnder minimal supervision, handles incoming customer requests and fulfills customer needs to ensure customer satisfaction.\nMonitors open orders to ensure completeness in a prompt manner.\nEnsures proper pricing and provides proposal on new services.\nReviews and troubleshoots customer problems and initiates standard action with field service as guided by customer contract.\nUses computerized system for tracking, information gathering, and reporting.\nProvides support to lower level staff on non-standard case issues\nRefers highly unusual situations to higher authority for review and reconciliation.\nMay assess needs and suggest/promote alternative products or services.\nCustomer support is the primary function, but may include minimal selling or promotion of products or services.\nResponsible for creating and managing daily customer quotations.\nManages quote follow-up process including weekly open quote reports, updating CRM to reflect quote status.\nAssists in credit and collection activities.\nProvides reports proactively to show data necessary for account growth opportunities\nSome travel required \nWhat We Are Looking For\nRequires an Associates Dregree or equivalent and a minimum 2 years related experience. Bachelor’s degree strongly preferred.\nMust also have the following demonstrated knowledge, skills, and abilities:\nExcellent written and verbal communication skills, including effective listening skills. \nUnderstanding of technical terminology.\nStrong knowledge of Microsoft Office products- Excel, Word, etc.\nMust be able to work in a fast-paced goal-oriented environment. \nAble to handle multiple tasks, stay organized, and focused on details. \nAble to make recommendations and take proactive approach.\nRequires general knowledge of the organization, and thorough knowledge of company products and services. \nRequires ability to navigate a computerized data entry system or other relevant applications. \nAbility to build and foster relationships\nWhat We Offer\nCompensation:\nThis is a salaried exempt role. The salary range for this role and market is between $65,000 - $75,000 annually. Factors that may affect the starting salary include geography/market and the individual’s tenure, performance, skills, education, experience, and other qualifications of the successful candidate.Employees in this role are also eligible for bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.\nBenefits:\nSubject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance. Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 10 paid holidays, and 3 floating holidays per year.\nOur Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture - which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!\nDisclaimers:\nThe compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.\nWe may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact .","description_format":"text","description_chars":5485,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Smart Home Devices","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-09-25T23:26:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 50 · green card filings: 18","filings_12m":50,"filings_prev_12m":53,"green_card_filings_12m":18,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.332,"p_room":0.28,"age_days":30,"expected_fill_days":12,"reasons":["conf:2","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":true},"html_url":"https://alion.io/job/lennox-customer-experience-specialist-nas","json_url":"https://alion.io/job/lennox-customer-experience-specialist-nas.json","meta":{"generated_at":"2026-10-26T09:23:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12665,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1861860},"rest":"https://alion.io/mcp/rest/get_company?id=1861860"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flennox-customer-experience-specialist-nas"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flennox-customer-experience-specialist-nas"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flennox-customer-experience-specialist-nas"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lennox-customer-experience-specialist-nas\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flennox-customer-experience-specialist-nas"}]}