{"id":2185668,"url":"https://alion.io/job/lennox-field-technical-support-manager","title":"Field Technical Support Manager","company":{"id":1861860,"name":"Lennox","domain":"lennox.com","url":"https://alion.io/company/lennox-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richardson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":371},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T16:18:40Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T22:06:53Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"What Drives Success\nLead, coach, and develop a team of technical consultants, creating an environment where people can grow and deliver exceptional support.\nOwn escalation procedures and service-level performance to ensure timely, effective resolution of complex customer needs.\nWork to identify and address key customer needs through field support and sales partnerships.\nDefine, track, and analyze key metrics to strengthen the effectiveness and performance of the field technical support team. \nLead process improvement initiatives that simplify workflows, increase efficiency, and elevate the customer and employee experience.\nWhat We Are Looking For\nPrevious people leadership experience of a field team is preferred, with a demonstrated ability to coach teams, manage priorities, and resolve complex technical challenges.\nAt least five years of related technical consulting experience.\nAt least five years of hands-on experience installing and servicing HVAC/R equipment, supported by advanced technical knowledge.\nExcellent verbal, written, and presentation skills, with the ability to communicate technical information clearly to a variety of audiences.\nA customer-first mindset and strong analytical, troubleshooting, and problem-solving skills.\nThe ability to prioritize and manage multiple technical requests in a fast-paced environment.\nThe credibility and technical expertise to serve as a subject matter expert for the Technical Services Department.\nProficiency in Microsoft Office Suite; SAP experience is preferred.\nA bachelor’s degree is preferred.\nWho We Are\nLennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.\nThe Manager of Field Technical Support will oversee a team of highly skilled technical experts that directly support our customers through technical issues, installations, and training for our commercial product lines. They will also assist in scheduling and managing the commissioning process for our VRF product lines through their team.\nThe team is dispersed throughout the US and Canada.","description_format":"text","description_chars":2524,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Event Management","Standards & Industry Bodies"],"lifecycle":[{"event":"open","at":"2026-10-09T16:18:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 50 · green card filings: 18","filings_12m":50,"filings_prev_12m":53,"green_card_filings_12m":18,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.752,"p_room":0.9,"age_days":4,"expected_fill_days":7,"reasons":["conf:4","win:mid","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/lennox-field-technical-support-manager","json_url":"https://alion.io/job/lennox-field-technical-support-manager.json","meta":{"generated_at":"2026-10-15T01:08:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1383,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1861860},"rest":"https://alion.io/mcp/rest/get_company?id=1861860"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flennox-field-technical-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flennox-field-technical-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flennox-field-technical-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lennox-field-technical-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flennox-field-technical-support-manager"}]}