{"id":2692583,"url":"https://alion.io/job/lennox-hvac-field-technical-support-manager","title":"HVAC Field Technical Support Manager","company":{"id":1861860,"name":"Lennox","domain":"lennox.com","url":"https://alion.io/company/lennox-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richardson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":107200,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":107200},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T09:27:27Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-25T00:39:42Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"What Drives Success\nLead, coach, and develop a team of technical consultants, creating an environment where people can grow and deliver exceptional support.\nOwn escalation procedures and service-level performance to ensure timely, effective resolution of complex customer needs.\nWork to identify and address key customer needs through field support and sales partnerships.\nDefine, track, and analyze key metrics to strengthen the effectiveness and performance of the field technical support team. \nLead process improvement initiatives that simplify workflows, increase efficiency, and elevate the customer and employee experience.\nWhat We Are Looking For\nPrevious people leadership experience of a field team is preferred, with a demonstrated ability to coach teams, manage priorities, and resolve complex technical challenges.\nAt least five years of related technical consulting experience.\nAt least five years of hands-on experience installing and servicing HVAC/R equipment, supported by advanced technical knowledge.\nExcellent verbal, written, and presentation skills, with the ability to communicate technical information clearly to a variety of audiences.\nA customer-first mindset and strong analytical, troubleshooting, and problem-solving skills.\nThe ability to prioritize and manage multiple technical requests in a fast-paced environment.\nThe credibility and technical expertise to serve as a subject matter expert for the Technical Services Department.\nProficiency in Microsoft Office Suite; SAP experience is preferred.\nA bachelor’s degree is preferred.\nWhat We Offer\nCompensation: This is a salaried exempt role. The starting salary range for this role and market is between $107,200 to $140,700k annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.\nBenefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.\nDepending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.\nOur Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture - which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!\nDisclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.\nWe may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact .\nWho We Are\nLennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.\nThe Manager of Field Technical Support will oversee a team of highly skilled technical experts that directly support our customers through technical issues, installations, and training for our commercial product lines. They will also assist in scheduling and managing the commissioning process for our VRF product lines through their team.\nThe team is dispersed throughout the US and Canada.","description_format":"text","description_chars":4830,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-16T09:27:27Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 50 · green card filings: 18","filings_12m":50,"filings_prev_12m":53,"green_card_filings_12m":18,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.841,"p_room":0.9,"age_days":7,"expected_fill_days":12,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":107200,"is_top_pay":false},"html_url":"https://alion.io/job/lennox-hvac-field-technical-support-manager","json_url":"https://alion.io/job/lennox-hvac-field-technical-support-manager.json","meta":{"generated_at":"2026-10-25T04:15:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5541,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1861860},"rest":"https://alion.io/mcp/rest/get_company?id=1861860"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flennox-hvac-field-technical-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flennox-hvac-field-technical-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flennox-hvac-field-technical-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lennox-hvac-field-technical-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flennox-hvac-field-technical-support-manager"}]}