{"id":2521427,"url":"https://alion.io/job/lennox-manager-data-analytics-operations","title":"Manager – Data & Analytics - Operations","company":{"id":1861860,"name":"Lennox","domain":"lennox.com","url":"https://alion.io/company/lennox-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Analytics","role_family":"Analytics","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":228},"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Databricks","optional":false},{"name":"SAP BW","optional":false},{"name":"Incident Management","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-14T11:09:01Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T14:50:37Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Company Profile\nLennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.\nJob Description\nThe Manager - Data & Analytics Operations will provide strategic and operational leadership for the function responsible for supporting, monitoring, governing, and continuously improving enterprise analytics platforms and reporting solutions. The role is accountable for service reliability, team performance, stakeholder outcomes, operational risk, and the transition of analytics operations to modern cloud platforms. The Manager will establish priorities, operating standards, and measurable improvement plans while ensuring alignment with business and technology objectives.\nThe ideal candidate will bring deep expertise in SAP BW, Qlik, and BODS, together with proven experience managing analytics operations, developing leaders, managing senior stakeholders, and driving service improvement across a complex enterprise environment. Knowledge of Azure Synapse and Databricks is highly desirable and will be considered a significant advantage.\nAs the organization transitions to Azure Synapse and Databricks, the Manager will own the operational readiness, governance, support model, monitoring strategy, capacity planning, and service transition for these platforms.\nOwn the end-to-end operating model and service outcomes for analytics platforms, dashboards, data pipelines, and reporting solutions. \nDefine and execute the operational strategy supporting the organization's analytics modernization roadmap, including service transition and migration initiatives involving Azure Synapse Analytics and Databricks. \nEstablish, monitor, and improve SLAs, operational KPIs, service-health metrics, and management reporting; ensure corrective actions are implemented where performance is below target. \nProvide governance and executive oversight for incident, problem, change, release, and service-continuity management, including timely stakeholder communication and risk escalation. \nDrive prevention of recurring production issues by ensuring effective root cause analysis, remediation ownership, control improvements, and lessons learned. \nLead workforce planning, performance management, succession planning, capability development, coaching, and engagement for the analytics operations team. \nPartner with business, product, architecture, security, infrastructure, and data teams to align priorities, manage dependencies, and communicate service performance, risks, and investment needs \nQualifications\nRequires a bachelor's degree or an equivalent combination of education and experience. \nRequires 15-20 years of experience in the analytics domain, including substantial responsibility for enterprise analytics operations. \nExtensive hands-on and leadership experience across SAP BW environments. \nWorked on any reporting tools like PowerBI/Qlik \nRequires at least 3 to 5 years of people-management experience, including managing team leads or senior technical professionals. \nWorked extensively on Incident Management and release management \nWorked on Data Reconciliation and process controls \nGood Knowledge on SAP Functional modules like SD, MM, PP, FI \nWorked on BI tools like PowerBI/Qlik \nPossess excellent verbal and written communication skills.","description_format":"text","description_chars":3750,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-14T11:09:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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