{"id":2814515,"url":"https://alion.io/job/lennox-sr-hvac-technical-support-manager","title":"Sr HVAC Technical Support Manager","company":{"id":1861860,"name":"Lennox","domain":"lennox.com","url":"https://alion.io/company/lennox-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richardson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":133600,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":133600},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-18T11:55:04Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-22T06:52:09Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"What Drives Success\nLead, coach, and develop a technical support team responsible for assisting customers, contractors, sales partners, and internal stakeholders.\nDrive a customer-first support culture focused on responsiveness, accuracy, professionalism, and practical problem-solving.\nProvide strategic guidance, coaching, and oversight to technical support and field services teams, establishing and managing key performance indicators (KPIs) to drive day-to-day operational performance, queue management, case quality, escalation resolution, service expectations, accountability, and continuous improvement aligned with business priorities.\nPartner with Product Management, Engineering, Quality, Training, Warranty, Factory, and Sales to resolve complex product and application issues.\nChampion continuous improvement efforts that simplify work, improve customer outcomes, and make Lennox easier to do business with.\nWhat We Are Looking For\nProven experience leading technical, customer support, service, product support, or field-facing teams.\nAbility to coach, build team accountability, and create an environment where people feel empowered to solve problems.\nStrong communication skills, including ability to translate technical needs to engineering, warranty, factory, customer service, and customers.\nDemonstrated ability to collaborate across functions, influence without authority, and drive resolution on complex or escalated issues.\nComfort using data, metrics, customer feedback, and operational insights to improve team performance and service quality.\nAbility to manage priorities in a fast-paced environment while maintaining urgency, accuracy, and sound judgment.\nExperience & Qualifications\nBachelor’s degree in Engineering, Business, or a related field preferred\nTypically requires 8+ years of related technical support, field service, engineering, product support, or commercial HVAC experience.\nTypically requires 3+ years of people leadership experience, preferably leading technical or customer-facing teams.\nExperience with customer issue resolution, process improvement, and cross-functional problem solving preferred.\nProficiency with Microsoft Office and experience using case management, CRM, ERP, or technical support systems preferred.\nWhat We Offer\nCompensation: This is a salaried exempt role. The starting salary range for this role and market is between $133,600 to 175,350k annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.\nBenefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.\nDepending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.\nOur Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture - which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!\nDisclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.\nWe may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact .\nWho We Are\nLennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.\nThe Senior Manager, Technical Support, will lead a team responsible for providing timely, accurate, and solutions-oriented technical guidance for Lennox Commercial HVAC business. 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