{"id":1769855,"url":"https://alion.io/job/lenovo-customer-catalog-coordinator","title":"Customer Catalog Coordinator","company":{"id":15044,"name":"Lenovo","domain":"lenovo.com","url":"https://alion.io/company/lenovo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4190},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-03T15:04:09Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-14T13:39:31Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Catalog Onboarding & Implementation\nOwn and coordinate catalog-related activities for new customer onboarding and transition into service delivery.\nCollect, document, and validate catalog requirements with transition, service delivery, sales, product, procurement, configuration, ordering, and other relevant stakeholders.\nCoordinate setup of approved products, device configurations, services, ordering information, and supporting catalog content.\nMaintain an implementation plan tracking requirements, owners, dependencies, approvals, testing, readiness, and completion dates.\nCoordinate catalog testing and validation before release.\nConfirm catalog documentation, ownership, contacts, and maintenance procedures before operational handover.\nCatalog Governance & Ongoing Maintenance\nCreate, update, and maintain customer catalog records throughout the contract term.\nCoordinate catalog additions, modifications, replacements, and removals through appropriate review and approval.\nMaintain version control and an auditable record of requests, decisions, approvals, testing, and implemented changes.\nMonitor catalog accuracy and completeness and coordinate correction of discrepancies or outdated content.\nTrack catalog-related actions, risks, issues, dependencies, and escalations through closure.\nCommunicate catalog changes to affected customer, transition, service delivery, ordering, and operational stakeholders.\nSupport continuous improvement of catalog processes, documentation, controls, and turnaround times.\nCatalog Stakeholder Coordination & Reporting\nAct as the primary coordination point for catalog questions, requests, status updates, and administration.\nFacilitate catalog working sessions, prepare agendas, capture decisions and actions, and follow up with owners.\nPrepare catalog readiness updates, status reports, and supporting documentation.\nBuild effective relationships with customers, internal teams, vendors, partners, and suppliers involved in catalog delivery.\nCommunicate risks, dependencies, decisions, and required actions clearly and promptly.\nSecondary Responsibilities: Service Delivery Support\nAfter primary catalog responsibilities and priorities are fulfilled, the coordinator may support the Service Delivery team based on business need and available capacity:\nAssist the Service Delivery Manager with routine service administration and coordination.\nCoordinate responses to operational requests and customer queries.\nTrack incidents, service requests, technical escalations, actions, and follow-ups.\nMaintain service documentation, reports, action logs, and records supporting contract delivery and SLA reporting.\nSupport device ordering, redeployment, forecasting, and order-to-install coordination.\nMonitor inventory information and raise shortages, aging items, or exceptions.\nSupport purchase order administration and preparation of customer invoicing information.\nHelp coordinate agreed service improvement actions.\nRequired Skills & Knowledge\nStrong catalog, data, process, or operational coordination skills with high attention to detail and accuracy.\nAbility to organize complex requirements, identify gaps or dependencies, and maintain controlled records through completion.\nStrong planning, prioritization, communication, meeting facilitation, reporting, and stakeholder follow-up skills.\nAbility to work across transition, service delivery, sales, product, procurement, ordering, configuration, partner, and customer teams.\nProficiency with Microsoft Excel, Teams, SharePoint, and other Microsoft 365 applications.\nExperience with ticketing or service-management tools, preferably ServiceNow.\nAbility to interpret operational requirements and contract commitments and translate them into documented catalog activities.\nAbility to work independently in a virtual, cross-functional, and global environment.\nFluent written and spoken English.\nPreferred Qualifications\n1-3 years of experience in catalog management, product or service data administration, customer onboarding, project coordination, service coordination, order management, or a related environment.\nExperience maintaining customer, product, or service catalogs and supporting catalog governance or change control.\nExperience supporting DaaS, Managed Services, IT services, device lifecycle services, or customer onboarding.\nWorking knowledge of project management and IT service management practices; relevant certification is an advantage.\nBachelor’s degree in a related discipline, or equivalent practical experience.\nSuccess Measures\nCustomer catalogs are accurate, complete, current, controlled, and ready for onboarding and ongoing operations.\nRequirements, approvals, testing, changes, and handover activities are completed and documented on schedule.\nCatalog actions, risks, issues, and dependencies are progressed to closure.\nStakeholders receive clear, timely catalog status and decision requests.\nService Delivery support is provided without compromising primary catalog responsibilities.\nWorking Environment\nThis role operates in a matrixed, virtual, and cross-functional environment and may support stakeholders across locations, cultures, and time zones. Travel requirements, work location, and reporting structure should be confirmed for the specific posting.\nWe believe in treating each other with respect and dignity. We judge all applicants and employees by their qualifications, demonstrated skills and achievements without regard to race, color, religion, gender, gender identity or expression, national origin, ethnicity, sexual orientation, sex, age, disability, veteran status, marital status or any other characteristic protected by local law. When necessary, Lenovo will provide reasonable accommodations for employees with disabilities or those with special religious requirements. 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