{"id":4249789,"url":"https://alion.io/job/lenovo-customer-experience-manager","title":"Customer Experience Manager","company":{"id":15044,"name":"Lenovo","domain":"lenovo.com","url":"https://alion.io/company/lenovo","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":12,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bratislava, Slovakia"],"countries":["SK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-11-13T13:47:21Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T08:53:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Join Lenovo’s Solutions & Services Group (SSG) and help us take customer experience across Europe and META to the next level. As our Customer Experience (CX) Manager, you will own key CX initiatives, turn customer feedback and data into action, and lead cross-functional improvements across our service organisation, with a strong focus on AI, automation and continuous improvement. This is a highly independent role where you can influence how Lenovo Services delivers an outstanding experience to its customers. You will report to the Europe and META Services Chief of Staff & CX Lead.\nWhat You Will Do:\nOwn the Customer Experience programme across Europe & META, taking full responsibility for customer experience performance across Lenovo Services. Analyse customer feedback and actual results across countries, regions, partners and customer segments, identify trends and detractors behind low scores, and define the corrective actions needed to improve CX.\n\nDrive corrective actions from insight to resolution, working closely with Lenovo’s service towers, including contact centres, depots, logistics and field service, as well as external vendors and business partners. Negotiate with stakeholders, establish clear actions and trackers, and ensure issues are followed through until they are resolved.\n\nLead and contribute to cross-functional CX projects, both within the CX team and across the wider organisation. Take ownership of initiatives that impact customer experience, including longer-term transformation projects focused on AI, automation and continuous improvement, while learning how different service towers and operational processes work.\n\nUse data, Power BI and AI to turn customer feedback into action. Work daily with customer survey feedback, analyse results and trends in Power BI, and use available AI tools for analysis, trackers and stakeholder communications, always validating the quality of the output and looking for smarter ways to improve processes.\n\nOperate as a senior, independent CX owner focused on measurable results. Set priorities together with the manager, proactively organise stakeholder meetings, create trackers and drive follow-ups without waiting for direction. Ultimately, the goal is to achieve CX KPI programme targets, continuously improve the customer journey, and help Lenovo Services deliver a best-in-industry customer experience across Europe & META.\n\nWhat You Will Bring:\nDegree or equivalent business experience, with a project or programme management certification considered a strong advantage.\n\nSolid Customer Experience background within the computing/technology industry, with a good understanding of how customer experience connects with service delivery and operational performance.\n\nProven project or programme management experience, including independently leading complex projects in an international, cross-functional organisation, setting priorities and driving activities through to completion.\n\nStrong stakeholder management and influencing skills, with experience working across operational/service teams, external vendors, business partners and senior stakeholders, including influencing teams without having direct reporting authority.\n\nStrong analytical and reporting capabilities, with the ability to work with large data sets, identify trends and translate numbers into meaningful customer insights and improvement actions. Hands-on experience with Power BI, Excel, reporting databases and data visualisation tools is important.\n\nGood AI literacy and enthusiasm for new technology, with confidence using AI tools in day-to-day work for activities such as analysis, communication and reporting. An open mindset toward AI, automation, innovation and change is highly valued.\n\nFluent English, both written and spoken, with excellent communication skills across meetings, phone and email. An additional language is considered an advantage.\n\nIndependent, organised and delivery-focused working style, combining a logical and methodical approach to problem-solving with strong teamwork. You should be highly motivated, adaptable and comfortable taking ownership, managing deadlines and proactively driving issues to resolution.\n\nWhat We Offer:\nOpportunities for career development & growth\nPerformance based rewards \nHybrid working model (homeoffice/office)\nUp to 3 paid Personal Days annually\nAdditionalvacation days\n100% sick leave compensation up to 2 months per year\nA broad selection of soft / hard skills trainings and individual mentoring\nEmployer contribution to the Third Pillar Pension System\nLife & life events insurance, fully covered by company \nWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.","description_format":"text","description_chars":4936,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Slovakia","iso":"SK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","Smartphones","Laptops"],"lifecycle":[{"event":"open","at":"2026-11-13T13:47:21Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/lenovo-customer-experience-manager","json_url":"https://alion.io/job/lenovo-customer-experience-manager.json","meta":{"generated_at":"2026-11-14T14:41:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15737,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15044},"rest":"https://alion.io/mcp/rest/get_company?id=15044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flenovo-customer-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flenovo-customer-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flenovo-customer-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lenovo-customer-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flenovo-customer-experience-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4249789}},{"tool":"search_jobs","arguments":{"company":"lenovo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4249789},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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