{"id":2587730,"url":"https://alion.io/job/lenovo-customer-solutions-engineer","title":"Customer Solutions Engineer","company":{"id":15044,"name":"Lenovo","domain":"lenovo.com","url":"https://alion.io/company/lenovo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taipei, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":47000,"period":"year","method":null,"sample_n":5708},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T04:31:22Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T08:45:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Role Overview\nThis role serves as a key technical interface between customers, field teams, and internal engineering organizations. This role is responsible for diagnosing and resolving complex server hardware and system-level issues, reproducing customer failures in lab environments, and driving issues through root cause identification and resolution.\nThe position works closely with engineering, quality, manufacturing, and customer-facing teams to address field issues, minimize customer impact, and ensure lessons learned are incorporated into current and future product generations.\nKey Responsibilities\nReproduce customer system configurations and hardware failures in lab environments to identify failure mechanisms and support root cause analysis.\nAnalyze hardware error logs, operating system logs, diagnostic data, and system behavior to isolate complex technical issues.\nUse hardware debugging tools and equipment to capture detailed failure information and support problem determination.\nProvide technical expertise to field and customer-facing teams, developing clear action plans and solutions to resolve customer issues.\nLead technical investigation and resolution of field-related hardware, design, and quality issues.\nSupport field actions including Stop-Ship, Pre-Stop, field communications, Retain Tips, Engineering Change (EC) disposition, and Field Replaceable Unit (FRU) planning when required.\nWork closely with Manufacturing Quality Engineering and cross-functional engineering teams to drive critical quality issues through resolution and minimize field impact.\nParticipate in pre-product and product readiness activities, providing technical input on hardware design changes, defect deferrals, product quality, and potential customer impact.\nCapture lessons learned and drive corrective and preventive actions to prevent recurring issues in future generations of systems.\nCommunicate technical findings, root causes, action plans, and solutions effectively to internal stakeholders and customers.\nRequirements\nBachelor’s degree or above in Electrical Engineering, Computer Engineering, Electronic Engineering, or a related technical discipline.\nSolid understanding of server and computer system architecture.\nStrong technical knowledge of major server hardware components and interfaces, including CPU, memory, chipset, PCIe, and related subsystems.\nHands-on experience in hardware debugging, system troubleshooting, failure analysis, or root cause investigation.\nExperience reading and analyzing hardware error logs, OS logs, diagnostic logs, and system-level failure information.\nFamiliarity with hardware debugging tools and methodologies used to identify and isolate system-level issues.\nStrong analytical and problem-solving skills, with the ability to investigate complex technical issues systematically.\nAbility to work effectively across hardware engineering, quality, manufacturing, field, and customer-facing teams.\nStrong communication skills with the ability to translate complex technical findings into clear explanations and actionable resolution plans.\nCustomer-oriented mindset with the ability to manage technically complex issues while maintaining effective communication with customers and internal stakeholders.\nPreferred Qualifications\nExperience with enterprise servers, data center hardware, or x86 server platforms.\nPrevious experience in Field Application Engineering, Customer Engineering, System Engineering, Hardware Engineering, Product Engineering, or Product Assurance.\nExperience supporting server products throughout the product lifecycle, from pre-product readiness through post-launch field support.\nExperience working on hardware quality escalations, field issues, or corrective and preventive actions.\nExperience collaborating with globally distributed engineering and customer-facing 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