ET&T Project Manager (Emerging Technology & Tools)

Key Responsibilities

• Define and manage the roadmap, requirements, milestones, dependencies, risks, and delivery plans for field-support and diagnostic-tool programs.
• Lead program execution across Engineering, Service, Quality, Product Management, Manufacturing, Operations, and external technology partners.
• Ensure new server platforms launch with the diagnostic, telemetry, service-data, troubleshooting, and repair capabilities required for field support.
• Translate serviceability needs and user feedback into clear technical and operational requirements for engineering teams.
• Apply agile project-management practices to coordinate deliverables, resolve issues, and maintain alignment across global stakeholders.
• Establish program governance, track progress, and provide clear reporting on milestones, risks, quality, decisions, and corrective actions.
• Coordinate monthly quality reviews and drive action plans that improve diagnostic effectiveness, service readiness, and field-support outcomes.
• Manage programs throughout their lifecycle, from initial planning and platform development through launch and sustaining operations.

Skills & Experience

Must-have

• More than five years of experience in technical project or program management, preferably supporting server products or data-center infrastructure.
• Demonstrated experience managing server development programs, platform launches, or related hardware, firmware, service, or support initiatives.
• Working knowledge of server hardware, firmware, BMC, telemetry, diagnostic tools, log analysis, or related serviceability technologies.
• Experience defining product or program roadmaps, gathering requirements, and managing schedules, dependencies, risks, and stakeholders.
• Strong knowledge of project-management methodologies, including agile practices and structured program governance.
• PMP certification.
• Strong English communication, presentation, stakeholder-management, and problem-solving skills for collaboration across global teams.

Good-to-have

• Experience with field-support tools, service automation, guided troubleshooting, predictive diagnostics, or problem-determination workflows.
• Experience working with service, quality, manufacturing, operations, or customer-support organizations.
• Understanding of field service user experience and the needs of service technicians supporting enterprise server platforms.
• Experience managing multi-year programs through development, launch, and sustaining phases.