{"id":1769956,"url":"https://alion.io/job/lenovo-it-plant-local-support-engineer-application","title":"IT Plant Local Support Engineer – Application","company":{"id":15044,"name":"Lenovo","domain":"lenovo.com","url":"https://alion.io/company/lenovo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Db2","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Oracle","optional":false},{"name":"PostgreSQL","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-03T15:08:28Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-24T03:21:18Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Join our manufacturing plant team in Riyadh as we transition from a startup environment into stable Business as Usual (BAU) operations. In this role, you will serve as a key on-site IT application support resource, helping ensure the reliability, performance, and continuous improvement of business-critical manufacturing and plant applications. You will work closely with local and global teams to support production operations, resolve application issues, and contribute to operational transformation initiatives, including the adoption of AI-enabled solutions.\nWhat you'll do\nSupport, maintain, and improve enterprise applications used across manufacturing, shopfloor, supply chain, and plant business functions.\nConfigure application functionality based on business and technical requirements.\nMonitor application performance, investigate incidents, perform troubleshooting, and drive root cause resolution.\nParticipate in application deployments, upgrades, patching activities, and lifecycle management initiatives.\nContribute to operational transformation projects, including requirements analysis, testing, AI tool adoption, monitoring solutions, and application-related project coordination.\nCollaborate with infrastructure, database, and security teams to ensure application availability, reliability, and performance.\nProvide Level 2 support for production environments while maintaining documentation, standard operating procedures, and knowledge articles.\n\nWhat you'll need\n2+ years of experience supporting enterprise applications in a business environment.\nExperience within manufacturing operations and/or end-to-end supply chain environments.\nKnowledge of relational databases such as PostgreSQL, DB2, or Oracle.\nFamiliarity with ITIL processes and Agile ways of working.\nExperience using IT service management platforms such as BMC Remedy, Jira Service Management, or ServiceNow.\nUnderstanding of application security, access management, monitoring platforms, and application performance monitoring tools.\nBachelor's degree in Information Technology, Computer Science, or a related field, with fluent English communication skills.What Lenovo Can Offer You\n\nAt Lenovo, we are committed to supporting your wellbeing, growth, and long-term career development. Benefits available in Saudi Arabia may include:\nComprehensive medical insurance coverage for employees and eligible family members.\nLife insurance and employee wellbeing support programs.\nLearning and development opportunities, including access to Grow@Lenovo and mentoring programs.\nEmployee Assistance Program (EAP) for professional wellbeing support.\nEmployee referral program.\nSchooling reimbursement support for eligible employees in line with company policy.\nHome trip support for eligible expatriate employees in accordance with company policy.\nPaid annual leave and public holidays.\nFamily-friendly leave programs, including maternity, paternity, and parental leave provisions.\nOpportunity to work within a global technology organization supporting a growing manufacturing operation in Saudi Arabia\nWhat Lenovo can offer you\nComprehensive medical insurance coverage for employees and eligible family members.\nLife insurance and employee wellbeing support programs.\nLearning and development opportunities, including access to Grow@Lenovo and mentoring programs.\nEmployee Assistance Program (EAP) for professional wellbeing support.\nEmployee referral program.\nSchooling reimbursement support for eligible employees in line with company policy.\nHome trip support for eligible expatriate employees in accordance with company policy.\nPaid annual leave and public holidays.\nFamily-friendly leave programs, including maternity, paternity, and parental leave provisions.\nOpportunity to work within a global technology organization supporting a growing manufacturing operation in Saudi Arabia.\nWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected 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