{"id":2476414,"url":"https://alion.io/job/lenovo-product-engineer-ai-gpu","title":"Product Engineer AI GPU","company":{"id":15044,"name":"Lenovo","domain":"lenovo.com","url":"https://alion.io/company/lenovo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monterrey, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CUDA","optional":false},{"name":"CUDA Toolkit","optional":false},{"name":"HPC","optional":false},{"name":"Hyper-V","optional":false},{"name":"Linux","optional":false},{"name":"NVLink","optional":false},{"name":"Red Hat","optional":false},{"name":"VMWare","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-13T21:28:51Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T08:16:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position Overview\nLenovo Infrastructure Solutions Group (ISG) is looking for an AI/GPU Product Engineer to join the Server Product Engineering team. This position provides Level 3 engineering support for complex technical issues and customer escalations involving GPU and AI server solutions.\nThe engineer will serve as a technical escalation point for issues that cannot be resolved by Level 1 and Level 2 support teams. The role requires hands-on troubleshooting across GPU hardware, drivers, firmware, operating systems, server architecture, and AI infrastructure components.\nThe AI/GPU Product Engineer will work closely with worldwide Product Engineering, Support, Development, and other technical teams to reproduce issues, analyze logs and system data, identify root causes, develop workarounds, and drive permanent technical resolutions.\nKey Responsibilities\nProvide Level 3 engineering support for complex and critical AI/GPU server customer escalations.\nServe as a technical escalation point for Level 1 and Level 2 support organizations.\nTroubleshoot GPU-related issues across hardware, firmware, drivers, operating systems, and server platforms.\nPerform advanced problem determination and root cause analysis using system logs, GPU diagnostics, firmware data, operating system information, and other engineering tools.\nReproduce customer issues in lab environments when required to support root cause analysis.\nWork directly with worldwide Development and Engineering teams when issues require code, firmware, driver, or product-level investigation.\nIdentify technical defects and provide Development teams with the technical evidence required to reproduce and resolve them.\nDevelop and validate technical workarounds and recovery procedures for customer issues.\nTrack technical escalations and provide clear status, findings, risks, and next steps to stakeholders.\nDocument technical solutions, known issues, troubleshooting procedures, and lessons learned to improve supportability and enable Level 1/2 teams.\nCollaborate with Product Engineering teams across different geographies to ensure timely resolution of customer-impacting issues.\nDevelop and share AI/GPU technical knowledge with other engineers and support organizations.\nRequired Skills and Qualifications\n1+ year of hands-on experience with GPUs, preferably in server, data center, AI, HPC, or enterprise environments.\nStrong understanding of x86 server architecture, server hardware, and firmware.\nHands-on experience with GPU drivers and GPU troubleshooting.\nKnowledge of NVIDIA GPU technologies such as CUDA Toolkit, NVLink, and GPU diagnostic tools.\nWorking knowledge of enterprise operating systems, including Red Hat Enterprise Linux, SUSE Linux Enterprise Server, and Windows Server.\nBasic knowledge of virtualization technologies such as VMware ESXi and Microsoft Hyper-V.\nExperience troubleshooting issues across hardware, firmware, operating systems, drivers, and applications.\nAbility to analyze logs, reproduce technical issues, isolate failures, and identify potential root causes.\nAbility to work effectively with Development and Engineering teams on complex technical problems.\nStrong analytical and problem-solving skills.\nStrong written and verbal communication skills in English and ability to work in a global engineering environment.\nPreferred Qualifications\nExperience with NVIDIA data center GPUs and AI server platforms.\nExperience with GPU technologies such as CUDA, NVLink, NVQual, and NVIDIA drivers.\nKnowledge of AI/ML and HPC workloads.\nExperience with server BMC, UEFI/BIOS, firmware, PCIe, system logs, and hardware diagnostics.\nPrevious experience in Level 3 technical support, Product Engineering, sustaining engineering, or customer escalation engineering.\nExperience performing root cause analysis on complex server hardware/software issues.\nWe believe in treating each other with respect and dignity. We judge all applicants and employees by their qualifications, demonstrated skills and achievements without regard to race, color, religion, gender, gender identity or expression, national origin, ethnicity, sexual orientation, sex, age, disability, veteran status, marital status or any other characteristic protected by local law. When necessary, Lenovo will provide reasonable accommodations for employees with disabilities or those with special religious requirements. All employees help to create a positive work environment by adhering to these standards.","description_format":"text","description_chars":4474,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","Smartphones","Laptops"],"lifecycle":[{"event":"open","at":"2026-10-13T21:28:51Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":4,"reasons":["conf:3","win:early","comp:junior,brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/lenovo-product-engineer-ai-gpu","json_url":"https://alion.io/job/lenovo-product-engineer-ai-gpu.json","meta":{"generated_at":"2026-10-14T12:13:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14887,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15044},"rest":"https://alion.io/mcp/rest/get_company?id=15044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flenovo-product-engineer-ai-gpu"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flenovo-product-engineer-ai-gpu"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flenovo-product-engineer-ai-gpu"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lenovo-product-engineer-ai-gpu\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flenovo-product-engineer-ai-gpu"}]}