{"id":1769843,"url":"https://alion.io/job/lenovo-reverse-logistics-specialist","title":"Reverse Logistics Specialist","company":{"id":15044,"name":"Lenovo","domain":"lenovo.com","url":"https://alion.io/company/lenovo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaling Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":31000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4300},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-10-03T15:04:09Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-15T20:01:12Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Role Summary\nThe Reverse Logistics & Refurbishment Operations Specialist is responsible for managing end-to-end AP reverse logistics and refurbishment operations across returned products, defective parts, repair centers, and refurbishment partners. The role ensures timely return, repair, refurbishment, inventory control, and disposition activities while driving operational excellence, cost optimization, compliance, and customer satisfaction across the reverse supply chain.\nWorking closely with Quality, Engineering, Logistics, Compliance, Finance, Procurement, Service Delivery teams, customers, and external partners, the specialist will ensure operational KPIs are achieved while continuously improving repair yield, cycle time, quality, and cost performance.\nKey Responsibilities\nManage end-to-end reverse logistics operations, including defective-part collection, return flows, reverse hub management, and refurbishment execution across AP markets.\nMonitor and drive performance of repair and refurbishment vendors against service, quality, turnaround time, repair yield, and cost KPIs.\nControl reverse inventory, aging stock, and material disposition activities to maximize recovery value and minimize excess inventory.\nCoordinate cross-border repair and refurbishment movements while ensuring compliance with applicable trade, regulatory, and operational requirements.\nLead root cause analysis (RCA), corrective and preventive actions (CAPA), and DOA investigations to improve product quality and operational performance.\nGovern scrap disposition processes and ensure accurate tracking, reporting, and compliance with corporate policies.\nDevelop and maintain operational dashboards and KPI reporting covering repair yield, turnaround time, inventory aging, recovery rates, quality performance, and cost metrics.\nIdentify and implement continuous improvement initiatives that optimize operational efficiency, reduce costs, improve customer experience, and enhance reverse supply chain performance.\nQualification & Experience\nMust-Have\nBachelor's degree in Supply Chain Management, Logistics, Operations Management, Engineering, Business, or a related discipline.\n5 to 8 years of experience in reverse logistics, service operations, repair operations, refurbishment, supply chain, or aftermarket services.\nStrong understanding of reverse logistics processes, inventory management, repair operations, and refurbishment workflows.\nExperience managing third-party logistics providers, repair vendors, or contract service partners.\nKnowledge of RCA, CAPA, quality improvement methodologies, and operational performance management.\nStrong analytical skills with experience developing KPI dashboards, operational reports, and performance insights.\nExcellent stakeholder management skills with the ability to collaborate across regional and global teams.\nGood-to-Have\nExperience supporting cross-border logistics and international repair operations.\nKnowledge of trade compliance, environmental regulations, and product disposition requirements.\nExperience with ERP, inventory management, or service management systems.\nExposure to Lean, Six Sigma, or continuous improvement 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