Staff Engineer

Job Responsibilities

Overseas Support

• Act as the primary English-speaking technical contact for overseas clients, resolving PCBA debugging, repair, and usage issues via email, video calls, or on-site visits (up to 30% travel).
• Gather feedback on PCBA performance and support services, sharing insights with teams to optimize products and services.

PCBA Debugging & Repair

• Independently debug and repair faulty PCBA products using professional tools, ensuring compliance with international quality standards.
• Document debugging and repair processes to build a shared knowledge base for the team, even with digitalization/AI solutions.
• Proficient with CMW500, Spectrum Analyzer, PowerSensor, IQView equipment to detect the root case. 熟练使用CMW500&频谱仪&Powersensor&IQV7iew等设备定位缺陷根因;
• Provides repair/defect feedback to Mfg and engineering as well as recommendations for product improvements where possible

Capability Enhancement

• Develop simplified training materials for PCBA debugging and repair tailored to overseas scenarios.
• Lead monthly team skill-sharing sessions to elevate the team's overall PCBA technical proficiency.
• Track team capability improvements and propose targeted optimization plans.
• Establish product manufacturability Repair CheckList to make sure project optimally design.建立产品可制造性维修基线，确保新品最优化设计;

Cross-Department Collaboration

• Partner with R&D and production teams to address PCBA design or manufacturing issues.
• Support overseas sales efforts with technical expertise for product demos and consultations.

Job Requirements

Professional Skills

• Bachelor’s degree in Electronic Engineering or related field, with solid PCBA design and manufacturing knowledge.
• Proficient in PCBA debugging and repair, skilled in using testing tools like oscilloscopes and multimeters.
• Fluent in English (written & verbal), able to communicate technical details clearly with overseas stakeholders.
• Independently baseband&RF circuit modules knowledge for phones/tablets.扎实的手机/平板基带&RF电路基础知识

Work Experience

• 3+ years in PCBA technical support, debugging, or repair; 1+ year of overseas client support experience in manufacturing environment, including high volume manufacturing/repair experience.
• Track record of improving team technical capabilities is a plus.

Soft Skills

• Strong problem-solving and cross-cultural communication skills.
• Ability to work under pressure and adapt to frequent overseas travel.
• Passion for continuous learning to keep up with PCBA technology trends.
• Strong demonstrated ability to write, speak and present information effectively and persuasively across communication settings.
• Demonstrated experience in re-engineering efforts and statistical analysis such as Six Sigma.
• Demonstrated experience in ISO 9000 and quality reporting
• Self sufficient PC skills: Excel, Word, Power Point, Visio, Outlook, etc.