{"id":3765109,"url":"https://alion.io/job/lenovo-storage-technical-support-specialist","title":"Storage Technical Support Specialist","company":{"id":15044,"name":"Lenovo","domain":"lenovo.com","url":"https://alion.io/company/lenovo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":15,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Morrisville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SAS","optional":false},{"name":"Linux","optional":true},{"name":"VMWare","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-11-04T19:44:33Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T19:59:19Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Summary: We are seeking a highly motivated and experienced DE/DM Storage Technical Support Specialist to join Lenovo’s Customer Engagement Center (CEC) Support Team. The successful candidate will provide advanced technical support for customers using Lenovo ThinkSystemDM Series, DE Series, NetApp ONTAP, SAN, NAS, and enterprise storage solutions. This role will be responsible for troubleshooting complex technical issues, managing customer escalations, isolating hardware and software failures, and driving issues through resolution while delivering an exceptional customer experience. You will be part of a highly skilled and versatile team of Technical Support Engineers and Technical Leads responsible for supporting business-critical customer environments. The ideal candidate will apply strong knowledge of enterprise storage technologies, storage networking, operating systems, hardware, firmware, and host integrations to efficiently diagnose and resolve complex storage-related problems. This position plays an important role within Lenovo's 24x7 enterprise support organization and requires strong technical ownership, communication, collaboration, and problem-solving skills.\nThis is a hybrid role based in Morrisville, NC\nJob Responsibilities:\nTechnical Support & Troubleshooting\nProvide advanced technical support for customers using Lenovo ThinkSystemDM Series and DE Series storage solutions.\nProvide technical support for NetApp ONTAP-based storage environments.\nTroubleshoot and resolve complex storage hardware, software, configuration, connectivity, and performance issues.\nAnalyze system logs, diagnostic data, configuration information, alerts, and performance information to identify root causes.\nDevelop clear and technically accurate action plans for customers and internal support teams.\nStorage Administration & Configuration\nSupport storage installations and configurations involving Direct Attached Storage (DAS), Storage Area Networks (SAN), Network Attached Storage (NAS), Block Storage, File Storage, Object Storage, and NVMe/ NVMe-based technologies.\nTroubleshoot storage connectivity and protocol issues involving FibreChannel, iSCSI, NFS, CIFS / SMB, SAS / SCSI, and NVMe.\nConfigure, manage, and troubleshoot volumes, LUNs, storage pools, volume groups, disk groups, RAID, Dynamic Disk Pools (DDP), tiering, thin provisioning, deduplication, compression, snapshots, replication, SnapMirror, and storage encryption.\nPerformance, Availability & Reliability\nDiagnose and tune storage environments to improve performance, availability, and reliability.\nTroubleshoot high-availability configurations, controller failover, redundancy, and multipathing.\nIsolate failures involving storage controllers, drives, shelves, adapters, HBAs, network connectivity, firmware, operating systems, and storage management software.\nCustomer Case Management\nProvide support for highly technical and sophisticated enterprise customer environments.\nOwn customer cases through troubleshooting, escalation, resolution, validation, and closure.\nMaintain clear and timely communication with customers throughout the lifecycle of a technical case.\nParticipate in the on-call rotation and provide support for critical customer incidents when required.\nEngineering Escalation & Collaboration\nEscalate potential product defects, reliability concerns, recurring issues, and software defects to Development Engineering, Product Engineering, and other appropriate engineering teams.\nDocument technical findings and provide engineering teams with relevant logs, diagnostics, troubleshooting results, and reproduction information.\nCollaborate with customers, Technical Support Engineers, Advanced Technical Support, Product Engineering, Development Engineering, Field Service, and Service Delivery teams.\nDocumentation & Knowledge Management\nDevelop and maintain technical documentation, troubleshooting procedures, knowledge articles, and support best practices.\nBasic Requirements:\nMinimum 3 years of experience in enterprise storage technical support, infrastructure support, or a related technical role.\n\nPreferred Qualifications:\nBilingual in English and Spanish to help with customer collaboration\n\nHands-on experience with Lenovo ThinkSystemDM and DE Series storageplatforms and comparable enterprise storage technologies.\n\nStrong knowledge of NetApp ONTAP, DE Series architecture, and SANtricitySystem Manager administration and troubleshooting.\n\nExperience supporting block, file, object, and NVMe/NVMe-oFstorageenvironments.\n\nExperience configuring and managing LUNs, volumes, storage pools, volume groups, RAID, Dynamic Disk Pools (DDP), and multipathing.\n\nStrong understanding of SAN, NAS, DAS, FibreChannel, iSCSI, NFS, and CIFS/SMBprotocols and environments.\n\nExperience supporting high-availability architectures, controller failover, takeover/giveback, replication, and redundant storage solutions.\n\nKnowledge of storage optimization technologiesincluding snapshots, SnapMirror, thin provisioning, deduplication, compression, tiering, and encryption.\n\nExperience with storage performance analysis and troubleshooting, including latency, throughput, IOPS, controller utilization, and disk performance.\n\nExperience integrating and supporting storage with VMware, Windows Server, Linux, and enterprise operating systems, including storage networking and connectivity troubleshooting.\n\nStrong analytical, documentation, communication, and customer service skills, with the ability to independently manage complex technical issues in a geographically distributed environment; relevant storage, cloud, VMware, Microsoft, Linux, or SNIA certifications and English/Spanish proficiency are a plus.\n\nOther Requirements:\nRotating shifts may be required.\nWeekend and holiday coverage may be required.\nParticipation in an on-call rotation may be required.\nPosition operates under Lenovo's 3:2 hybrid work schedule, based on applicable site requirements.\nSpecific shift assignments will be determined based on location and business coverage requirements.\nEnglish required; Bilingual Spanish preferred.\nWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.","description_format":"text","description_chars":6409,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","Smartphones","Laptops"],"lifecycle":[{"event":"open","at":"2026-11-04T19:44:33Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":5,"expected_fill_days":13,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/lenovo-storage-technical-support-specialist","json_url":"https://alion.io/job/lenovo-storage-technical-support-specialist.json","meta":{"generated_at":"2026-11-10T22:01:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":627,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15044},"rest":"https://alion.io/mcp/rest/get_company?id=15044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flenovo-storage-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flenovo-storage-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flenovo-storage-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lenovo-storage-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flenovo-storage-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3765109}},{"tool":"search_jobs","arguments":{"company":"lenovo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3765109},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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