{"id":3396659,"url":"https://alion.io/job/lenovo-technical-account-manager","title":"Technical Account Manager","company":{"id":15044,"name":"Lenovo","domain":"lenovo.com","url":"https://alion.io/company/lenovo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":11,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":875},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T12:41:13Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T10:34:00Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"As a Lenovo Technical Account Manager (TAM), you will serve as a trusted advocate for our Premier Support customers, ensuring a high-quality service experience and seamless delivery. This is a customer-facing role combining technical expertise with strong communication and coordination skills, working across global teams to resolve issues and drive continuous improvement.\nYou will leverage your knowledge of PC technologies (hardware, operating systems, and networking) while acting as a single point of contact for escalations, performance tracking, and customer engagement.\nWe are continuously growing our Premier Support team and are looking to connect with talented professionals for future opportunities.\nKey Responsibilities\nAct as the primary point of contact for Premier Support customers, building strong relationships across technical and executive levels\nServe as a trusted advisor by understanding customer environments, business needs, and driving proactive engagement\nOwn and manage customer escalations end-to-end, coordinating across support, engineering, and field teams to ensure timely resolution\nTranslate complex technical issues into clear action plans and provide post-incident reporting, including root cause analysis for critical cases\nMonitor service performance against SLAs and KPIs, ensuring accountability and high customer satisfaction\nDeliver regular service reviews and performance insights to customer stakeholders\nIdentify trends, recurring issues, and opportunities for service improvement, prevention, and automation\nCollaborate with cross-functional teams (Engineering, Support, Product, Sales) and contribute to continuous improvement initiatives\nPosition Requirements\n3-5 years of experience in IT services, technical support, system administration, or technical account management roles\nStrong technical understanding of PC technologies, including hardware, BIOS, Windows/Linux OS, imaging, and networking fundamentals\nExperience managing technical escalations and enterprise customer relationships in a service delivery environment\nFamiliarity with IT service management frameworks (incident, problem, and change management)\nAbility to perform basic technical diagnostics and effectively communicate with technical and non-technical stakeholders\nStrong analytical and troubleshooting mindset, with the ability to identify patterns and drive root cause resolution\nExcellent communication, presentation, and stakeholder management skills in a cross-functional, global environment\nFluency in English and Arabic is required;\nWhat We Can Offer You\nAn international team with a high focus on Gender Diversity.\nEmployee Assistance Program, e.g., for psychological, legal & financial consultancy\nYou are joining a company that prioritizes sustainable solutions like CO2 Offset, Asset Recovery Services, and the Lenovo Certified Refurbished portfolio.\nAccess to training for personal development - 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