{"id":4343390,"url":"https://alion.io/job/lens-technology-technical-support-engineer","title":"Technical Support Engineer","company":{"id":59110,"name":"Lens Technology","domain":"lens-technology.com","url":"https://alion.io/company/lens-technology","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kolkata, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-15T17:22:28Z","employer_posted_date":null,"last_verified_at":"2026-11-15T17:22:28Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Hiring location: Kolkata, West Bengal.\n\nAbout LENS Corporation\nLENS Corporation builds AI-driven and cloud-native products for enterprise and government customers. Our support team keeps deployments reliable and helps customers resolve day-to-day technical issues.\n\nWhat you'll do\n• Own support requests from first response through resolution or engineering escalation.\n• Diagnose software, hardware and network issues using remote troubleshooting tools.\n• Monitor system performance and flag problems early.\n• Document issues and fixes, maintain knowledge base articles, and train users on standard troubleshooting procedures.\n• Take part in the on-call rotation when required.\n\nWhat you'll bring\n• Bachelor's degree in computer science, IT or a related field.\n• 2+ years of hands-on technical support or support engineering experience.\n• Experience troubleshooting Windows, Linux and macOS and working with ticketing or ITSM tools such as Jira or ServiceNow.\n• Clear communication and a customer-first approach.\n• Exposure to networking, cloud platforms, scripting or SaaS support is helpful. Relevant certifications are a plus.\n\nSchedule and benefits\nThis role may include US-hours coverage and night shifts. Night shifts qualify for shift allowances, food and travel support. 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